Congestion question

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  • Updated 10 months ago
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  • (Edited)
If I call Exede and ask about congestion on my areas beam will I get an honest answer that gives an accurate representation of the service I would recieve.



Edit:

I checked a beam coverage map and it looks like I am probably on Beam 324.  I live just north of Springfield MO.
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Eric Day

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Posted 10 months ago

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VeteranSatUser, Champion

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As I read in another thread, look at the packages available for your location. If you see limited data plans, chances are it is a more utilized beam. Conversely, if you see the Freedom plan offered, then your beam shouldn't be as congested as some others.

Otherwise, I doubt Viasat is going to tell you directly how over or under utilized a beam is.
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Bev, Champion

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Eric, as VSU said, if the Freedom plan is available to you, odds are your beam is a bit UNDER utilized. If Liberty 50 is the top plan, then it's like mine, well utilized but, not congested 99% of the time. If Liberty 25 is the best, then, your looking at a busy, frequently congested beam.
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Brad, Viasat Employee

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Like the 2 replies above suggest, if Freedom (I'd argue Liberty 50 too)  is in your area you're gold! Most of our sales reps if you call us directly should be able to tell you if your beam is one of our busier beams or not. 
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Eric Day

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How do you call a sales rep directly. Does that mean an retail location that sells and installs product.
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Brad, Viasat Employee

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just the number on our www.exede.com site. I know a lot of folks get us via DirecTV and sometimes point of sales information has seen mixed results since those are AT&T/DirecTV agents that probably know no more than if you can get the service.
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Steve Frederick, Champion

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Eric, ViaSat will not tell you how congested your prospective beam is, but you can ask other subscribers on beam 324 what their experiences with speed are. The end users are the best source on this, but I agree with VSU and Bev that is the 50 GB or Freedom 150 GB plans are being offered in your area, then it is unlikely that you will be on a  congested  beam. Go to exede.com, plug in your zip code, and the plans available to you will be displayed.
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Eric Day

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Thanks for all the great info folks. It is appreciated.

I hope you will permit an off topic question, or I can start a new thread if you prefer.

In your opinion, do you think it's better to wait till 2018 for new viasat2 to start providing service or just take the newly offered freedom plan in my area. I have useable mobile broadband currently, but is expensive.
The freedom plan provides a significant boost in data allowance. Convenience now vs superior tech in early 2018?
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Bev, Champion

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Eric, if the Freedom plan is available to you - jump on it ASAP. I would also suggest going with Boost 25 (and thus the Wifi modem) and, definitely get EasyCare - that's free for the first 90 days, and well worth it after that - no worries about paying for a service call when you need one, and, eventually we all need a service call.

If you need or want a rather smart VIOP phone, Exede Voice does work well and, doesn't count against your data allowance. I have Liberty 50 with Boost 25 and, Exede Voice (best plan in my area) and, it's worth having.
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Steve Frederick, Champion

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Eric, I agree with Bev. If you can get a good data plan in your area, take it now. Once ViaSat 2 is available for customer use, you will be able to switch to it if it has a better plan than what you can get on ViaSat 1. You can always change plans without any charge other than what the newer plan might cost. My guess is that as ViaSat 2 becomes available, the plans on ViaSat 1 will also change, for the better, as some customers decide to migrate t o ViaSat 2.

I have been with Exede on ViaSat 1 since April 2012, shortly after it became available, and have been on the 10, 12, 18, 50 GB plans, and recently switched to the Freedom 150 GB plan when it became available in my area last week. Exede is great service, and they are continuing to get better plans with more data.

I was with the Wildblue service from April 2008 until I switched to the much faster Exede service once it became available. I am sure you will find it a good ISP to have.
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Eric Day

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Is it usually a better experience using a local retailer or just signing up through the excede site?
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Bev, Champion

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I prefer going Exede/Viasat direct. Some local retailers can mislead customers, be that intentionally or, unintentionally. Viasat won't do that and does frown on retailers doing it.

Retailers don't always know anymore about what plan is best for you or, how the service actually works and, why it's metered and all any better than the average joe blow off the street who has never had satellite internet service. That leads to some misunderstandings, and unhappy customers.

I think you will have a better experience going Exede/Viasat direct.