Will a factory reset of the viasat wifi gateway affect modem's ability to reconnect to sat?

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general question: Will doing a 'hard' factory reset on a viasat wifi gateway (white triangular 'spock' modem) cause the modem to lose all configuration settings for connecting to the pTRIA/satellite beam? Or, will it simply erase the configuration settings for the router (admin password, wifi passwords & settings, etc.)? 

I'm trying to help out some friends who have a viasat-2, with the 'white spock' wifi gateway. It seems that their installer disabled the wifi on their gateway (not sure why), and the default admin password on the sticker/tag doesn't work. They seem to recall that someone (possibly their son) may have changed it. 

Anyway, I'd like to try doing a factory reset in order to get the admin password reset back to the default pwd on the tag, and so that I can then go about getting their wifi re-enabled... 

My question is:
will doing a 'hard' reset (by pressing&holding the reset button for ~30sec) cause their modem/sat settings to be reset such that the gateway will no longer be able to connect & they'll lose connectivity and require a service call? Or, in theory, should the modem be able to automatically reconnect to the beam straight from factory settings, without requiring some kind of special configuration?

Please help...
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Chango Surf

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Posted 1 year ago

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Matt B, Viasat Employee

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Doing a hard reset on any of our modem/router combos (Surfbeam 2 Plus or Wireless Gateway) will only reset the router configuration.  It will not change the provisioning settings.
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Donald James Rash

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I’ve never had any issue with router/modem setting not restoring after performing a hard reset, but thank god for ViaSAT. It’s definitely an experience with giving a shot.

Can anyone help me respires my settings? Running a home office and need help ASAP.
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Ronald Stricklin

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No, it's safe to do. In general any product comparable, where it's a part of an outside connection is safe to Hard reset
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Chango Surf

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@Matt & @Ronald,
thanks for the help...

We went ahead with the hard reset, and were able to get the modem back to default settings without losing internet connectivity/service provisioning. So, this worked like a charm. HTH anyone else having the same question...