I was wondering if anyone who is still on the old WildBlue service still gets emails saying they've went over their usage? I got one Nov. 5, 2017 and it should have been returned to full speed around the middle of December, but it did not, and I did not get the normal "your speeds have been restored" email.
Customer service (both on the phone and viasatlistens) has been useless. The only response I've gotten is that my speeds should be fine. I specifically asked whether they still send emails and got no response. I figured it was kind of odd that my speeds never returned to normal and I didn't get an email. Seems like not getting an email would be a hint something is wrong on their end, but that's assuming they haven't stopped sending emails.
I'm kind of tired of dial-up speeds. It's been 6 months for crying out loud. And given all the complaints about the new plans, I'm not sure upgrading is going to do anything.
Did a couple speed tests tonight. One connected to my wifi router. The other connected directly to the WB modem. 32kbps over wifi, 102kbps connected directly.
Customer service (both on the phone and viasatlistens) has been useless. The only response I've gotten is that my speeds should be fine. I specifically asked whether they still send emails and got no response. I figured it was kind of odd that my speeds never returned to normal and I didn't get an email. Seems like not getting an email would be a hint something is wrong on their end, but that's assuming they haven't stopped sending emails.
I'm kind of tired of dial-up speeds. It's been 6 months for crying out loud. And given all the complaints about the new plans, I'm not sure upgrading is going to do anything.
Did a couple speed tests tonight. One connected to my wifi router. The other connected directly to the WB modem. 32kbps over wifi, 102kbps connected directly.
Posted 12 months ago
Deku (The #1 Hero Data Saver), Champion
Bev, Champion
Daniel, that is very slow. send an email to Viasatlistens@viasat.com with your account and contact information as well as your speed issues. They will look into it and, get it sorted out for you.
I've emailed them at least twice, maybe three times. They don't seem capable of getting it sorted out. They couldn't even answer my simple question as to whether they still send out usage emails. If they do still send them, then that's a sign there's something wrong since I haven't gotten any.
Just bumping this thread back up. Hoping another WB customer would comment.
I'm wondering whether new plans got put on the same satellite I'm on and have overloaded it.
I'm wondering whether new plans got put on the same satellite I'm on and have overloaded it.
Lizzie, Viasat Official Rep
Hi Daniel,
Sorry for the delay, as I am just now noticing this thread. As far as I am aware, we no longer send out usage overage emails for WildBlue. You can check your data usage through the WildBlue portal here. We haven't been putting any new plans or people on the WildBlue satellite.
Please let me know if I can help you in any other way or answer any other questions for you.
Sorry for the delay, as I am just now noticing this thread. As far as I am aware, we no longer send out usage overage emails for WildBlue. You can check your data usage through the WildBlue portal here. We haven't been putting any new plans or people on the WildBlue satellite.
Please let me know if I can help you in any other way or answer any other questions for you.
Thanks. It's not so much that I want to know my usage. It's that my speeds never returned to normal. My usage went below the 70% threshold way back in December. It just seemed odd to me that it coincided with not getting an email saying it was returned to normal.
The only thing I've gotten from phone support is that they show my speeds as not being slowed. And I've had a couple different email conversations with viasat listens and both times I seem to have been forgotten about.
If there hasn't been any new plans or people put on the WB satellite, then I guess that would narrow it down to either my account still being slowed, or perhaps it's possible my modem still works, but only at dialup speed? I'd be more inclined to think my account is still slowed. I would think if it's a modem problem, it'd either work or not work, not somewhere in between.
The only thing I've gotten from phone support is that they show my speeds as not being slowed. And I've had a couple different email conversations with viasat listens and both times I seem to have been forgotten about.
If there hasn't been any new plans or people put on the WB satellite, then I guess that would narrow it down to either my account still being slowed, or perhaps it's possible my modem still works, but only at dialup speed? I'd be more inclined to think my account is still slowed. I would think if it's a modem problem, it'd either work or not work, not somewhere in between.
Lizzie, Viasat Official Rep
Hi Daniel,
If you want to email viasalistens@viasat.com just one more time, the Corporate Social Care team will make sure it gets taken care of.
We can open a new case for you, look into whether its a modem problem or not, and do some troubleshooting. I really appreciate your patience with this matter, and we'll start looking into it for you as soon as we can.
Thanks!
If you want to email viasalistens@viasat.com just one more time, the Corporate Social Care team will make sure it gets taken care of.
We can open a new case for you, look into whether its a modem problem or not, and do some troubleshooting. I really appreciate your patience with this matter, and we'll start looking into it for you as soon as we can.
Thanks!
Daniel Ulery
Deku (The #1 Hero Data Saver), Champion
plus... ya have to share the speeds also... what plan are you on by the way??? imma onto the unlimited silver 25mbps 150gbs priority data then after my 150gbs i get depriortized during peek hours and busy network congestions...
Daniel Ulery