WildBlue usage alert emails

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  • Updated 6 months ago
I was wondering if anyone who is still on the old WildBlue service still gets emails saying they've went over their usage? I got one Nov. 5, 2017 and it should have been returned to full speed around the middle of December, but it did not, and I did not get the normal "your speeds have been restored" email.

Customer service (both on the phone and viasatlistens) has been useless. The only response I've gotten is that my speeds should be fine. I specifically asked whether they still send emails and got no response. I figured it was kind of odd that my speeds never returned to normal and I didn't get an email. Seems like not getting an email would be a hint something is wrong on their end, but that's assuming they haven't stopped sending emails. 

I'm kind of tired of dial-up speeds. It's been 6 months for crying out loud. And given all the complaints about the new plans, I'm not sure upgrading is going to do anything.

Did a couple speed tests tonight. One connected to my wifi router. The other connected directly to the WB modem. 32kbps over wifi, 102kbps connected directly.





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Daniel Ulery

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Posted 7 months ago

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Deku (The #1 Hero Data Saver), Champion

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well 1 it could be because you are onto a busy beam or the network is congested.

2. during peek hours from 5pm to 2am or was it 3am... is when the network is busy... cause everyone is home and watching youtube videos and movies and evening playing video games...

during the day is when you want to use it... cause there are less people on it... if ya do it during peek hours... itll be slow of course... so id recommend doing it during the day...

PLUS!!! memorial is coming... and everyone will be online doing stuff... so it could be a wee bit slow... so just be prepared for the memorial day comes :3 (all holidays are like this :3  )
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Daniel Ulery

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I've been on WB for close to 12 years by now. I have a pretty good idea what congested would be. For quite awhile I was able to stream Netflix at lowest quality pretty much whenever I wanted. Now, it takes quite awhile just to load a webpage. If it's really congestion, then Viasat must have put a lot more users on the satellite I'm on sometime between Nov 5, 2017 and mid December 2017. Because it was working fine prior to Nov 5. I just don't think it's congestion.
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Deku (The #1 Hero Data Saver), Champion

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well... viasat has put alotta customers onto each beam... so therefore... they noticed the complaints and stuff... so they had to cut off the new services for every beam and stuff... cause it would cause the high traffic and alotta speeds arent going to people...

plus... ya have to share the speeds also... what plan are you on by the way??? imma onto the unlimited silver 25mbps 150gbs priority data then after my 150gbs i get depriortized during peek hours and busy network congestions...
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Daniel Ulery

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Pro plan. 3MBit download speed. 17GB download over 30 days rolling, 5GB up over 30 days rolling. When the first Exede plans came out, they were only 5MBit and I think for roughly the same price only had 15GB combined up/down. I already easily went past 17GB on download, so 15GB combined was not an option. And besides, it took no time at all for them to stop new Exede installs around here. There are now plans available, though I'm hesitant to change. There's a possibility of wireless broadband connection to be available shortly, so I'm kind of waiting to see what happens. In the short term though, I would like my WB connection to work like it should.
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Bev, Champion

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Daniel, that is very slow. send an email to Viasatlistens@viasat.com with your account and contact information as well as your speed issues. They will look into it and, get it sorted out for you.
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Daniel Ulery

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I've emailed them at least twice, maybe three times. They don't seem capable of getting it sorted out. They couldn't even answer my simple question as to whether they still send out usage emails. If they do still send them, then that's a sign there's something wrong since I haven't gotten any.
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Daniel Ulery

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Just bumping this thread back up. Hoping another WB customer would comment. 

I'm wondering whether new plans got put on the same satellite I'm on and have overloaded it.
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Lizzie, Viasat Official Rep

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Hi Daniel, 

Sorry for the delay, as I am just now noticing this thread.  As far as I am aware, we no longer send out usage overage emails for WildBlue. You  can check your data usage through the WildBlue portal here. We haven't been putting any new plans or people  on the WildBlue satellite. 

Please let me know if I can help you in any other way or answer any other questions for you. 
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Daniel Ulery

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Thanks. It's not so much that I want to know my usage. It's that my speeds never returned to normal. My usage went below the 70% threshold way back in December. It just seemed odd to me that it coincided with not getting an email saying it was returned to normal.

The only thing I've gotten from phone support is that they show my speeds as not being slowed. And I've had a couple different email conversations with viasat listens and both times I seem to have been forgotten about.

If there hasn't been any new plans or people put on the WB satellite, then I guess that would narrow it down to either my account still being slowed, or perhaps it's possible my modem still works, but only at dialup speed? I'd be more inclined to think my account is still slowed. I would think if it's a modem problem, it'd either work or not work, not somewhere in between.
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Lizzie, Viasat Official Rep

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Hi Daniel, 

If you want to email viasalistens@viasat.com just one more time, the Corporate Social Care team will make sure it gets taken care of. 
We can open a new case for you,  look into whether its a modem problem or not, and do some troubleshooting.  I really appreciate your patience with this matter, and we'll start looking into it for you as soon as we can. 

Thanks!