wildblue email

  • 1
  • Problem
  • Updated 6 months ago
  • Acknowledged
My wildblue.net email has suddenly quit working after the huge windows 10 update.  Is there a connection or has wildblue.net email changed clients?
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Ellis Fisher

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Posted 6 months ago

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Sandra Dunn

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I canceled my viasat/excede, called them while having New installed before my next due date. I had to unhook part of the satalite and the device inside because the were gonnia charge a fee of $75 to u hook from outside. They still took a payment from my account. They just sent me another notice to take another payment. I quess I been paying for nothing for so long that they don’t know. Don’t waste your money on this company. By the way , me and my husband are disabled and they didn’t care about the unhooking stuff from the satellite. I got a pacemaker. I could not do it. They said just pay then. Then you keep paying until someone comes.
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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Sandra, please send an email to viasatlistens@viasat.com. Include your account number, a phone number and a description of your situation.

This is not a direct connection to Viasat, but a public forum.
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Steve Frederick-VS1/Beam314, Champion

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It works fine for me, although I am using Gmail for my primary email service.
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VeteranSatUser, Champion

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Well of course. Switching to gmail or Yahoo mail is the best long term solution.
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Ellis Fisher

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I've called customer support  and have the problem corrected.  I was getting incoming mail errors and it was just after I updated windows 10.  I don't know if there was any connection to that or not.  I use outlook for my email client.  I also have g-mail and windows mail, which worked fine through the wildblue problems.  Thank you for your help.  They reset my account and that seems to have straightened out the problems.
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Matt B, Viasat Employee

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Ellis,

We've changed nothing on our side.  Are you using http://mail.wildblue.net?  What browser?  When you say it's stopped working, are you seeing an error message?  If so, what does it say?
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Bev, Champion

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Is this the 1803 update? I suspect its the Exploit Protection in Windows 10. I use a different firewall and anti virus so, it doesn't cause problems but, that thing is causing issues for other programs as well. Try making the changes shown in the image, see if that solves the issue. Most of those are on when you update to 1803.

(Edited)