Wild Blue internet with DirecTV

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  • Question
  • Updated 2 years ago
  • Answered
My internet service is with Wild Blue, billed by DirecTV. When I call, the only message I get is that my internet is through one of your wholesale partners. Please help!
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Teresa Clemmo

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Posted 3 years ago

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wm4bama, Champion

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That's right...it's one of the penalties you have for buying from a third party (DirecTv)...You must call and use DirecTv  to solve any problem...That's one reason I bought my services directly from WB/Exede.
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Teresa Clemmo

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It was the only option available through DirecTV for us when we moved. Wild Blue was (or is?, as no one can tell me). Thus, my frustration as DirecTV can't answer the question and the phone numbers to Wild Blue/Exede tell me my service is with someone else????
(Edited)
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wm4bama, Champion

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Wildblue and Exede are the same company...owned by ViaSat.

Too bad you were not better informed but since your contract is with DirecTV you are required to deal directly with them for your problems with the Internet services you have through them...that's part of the perks they received from WB/Exede for allowing them to market their internet services..

You need to call them:

Customer Service

1-800-531-5000 

General support is available 8 am – 1 am EST, 7 days a week

Technical support is available 24 hours a day, 7 days a week
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Brad, Viasat Employee

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Official Response
Unfortunately with these wholesale accounts, you MUST go through DirecTV for any assistance be it billing, tech support, ect. Exede has no access or control over those accounts. 
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Teresa Clemmo

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Thank you for the info. I will call again and ask them who they are billing me for my internet service. When we moved, there were 2 options - Hughes Network and Wild Blue. Thank you again!
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Frances Foley

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I have been calling Direct Tv and they say they have no access to the internet part. I spoke to one person today from exede, they gave me my a/c # and said to go to exede, I have been paying 49.99 for the past 3 months, my misfortune was I did not check a/c after canceling Wild Blue on May 16th
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Teresa Clemmo

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Good luck Julie; I’ve been round and round with this too. I pay DirecTV for the Wild Blue internet and can’t talk to anyone about it.
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Julie Selenski

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The account is under [removed for security]
(Edited)
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Bev, Champion

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Julie, this is a public forum. posting personal information here is not a good idea. I have removed your account information for that reason.

Please sen your account and contact information to exedelistens@viasat.com and, note the reason you are emailing them.
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Julie Selenski

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Thank you
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Susie Berry

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Both companies are terrible.  Signed up w/wildblue through DTV several years ago and was given https://login.directv.net URL to set up email account.  Worked fine until Wednesday, then started to receive "server not found".  I've been on the phone all day with both companies trying to find out who is responsible for the server/account, but been given the run around.  Can't get help or resolution.  DTV tells me it's WB problem, WB says it's DTV responsibility to resolve.  Apparently I'm not the only customer having this issue.