Wifi turns off when using hotspot on my iphone

  • 1
  • Problem
  • Updated 4 years ago
My wifi turns off on my iPhone and my daughters iPhone when trying to use personal hotspot from our phones for my laptop. This is new, I've never had this problem before and it has been for a week now.
Photo of Stacy Gildner

Stacy Gildner

  • 0 Posts
  • 0 Reply Likes
  • Frustrated

Posted 4 years ago

  • 1
Photo of Darlene Tallerdy Rowley

Darlene Tallerdy Rowley

  • 5 Posts
  • 0 Reply Likes
every one that has exede need to get together and fight for things fix or get some one else
Photo of david

david, Champion

  • 565 Posts
  • 400 Reply Likes
I'm not sure what this has to do with Exede???
Photo of Jim16


  • 2453 Posts
  • 2183 Reply Likes
Yeah, lets blame Exede for EVERYTHING, even if it has nothing to do with them.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
To use the phones as hotspots, they need to be on cellular data, not your home WiFi, your router is already a hotspot for Exede, the phones use ONLY cellular data to be hot spots.
Photo of Brad

Brad, Viasat Employee

  • 3552 Posts
  • 1336 Reply Likes
Hi Stacy,

Unfortunately Exede will not be able to troubleshoot this for you as this is an issue with your phone. A phone hotspot uses your 3G/mobile data to create a wireless network.