Wifi turns off when using hotspot on my iphone

  • 1
  • Problem
  • Updated 2 years ago
My wifi turns off on my iPhone and my daughters iPhone when trying to use personal hotspot from our phones for my laptop. This is new, I've never had this problem before and it has been for a week now.
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Stacy Gildner

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  • Frustrated

Posted 2 years ago

  • 1
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Darlene Tallerdy Rowley

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every one that has exede need to get together and fight for things fix or get some one else
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david, Champion

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I'm not sure what this has to do with Exede???
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Jim16

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Yeah, lets blame Exede for EVERYTHING, even if it has nothing to do with them.
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Bev, Champion

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To use the phones as hotspots, they need to be on cellular data, not your home WiFi, your router is already a hotspot for Exede, the phones use ONLY cellular data to be hot spots.
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Brad, Viasat Employee

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Hi Stacy,

Unfortunately Exede will not be able to troubleshoot this for you as this is an issue with your phone. A phone hotspot uses your 3G/mobile data to create a wireless network. 
(Edited)