Trouble with wifi extender and WiFi Modem

  • 2
  • Question
  • Updated 3 years ago
  • (Edited)
I recently had the Exede new Wifi modem installed. I had some troubles with my network being recognized on my computer- as most computers want to only recognize a "broadband wired network" I fiddled with the modem settings and my computer is fine now.
The only trouble I had was trying to get my range extender router to hook up to the exede wi fi. It worked at first and my I phone finds it - but my wifi keeps kicking off and when it does my phone will only find the Amped wireless range extender - which has no connection to the wifi my Exede modem has kicked off - I have to keep rebooting the Exede modem - any advice ?
Photo of Susan Nelson

Susan Nelson

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 2
Photo of Diana

Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
Hi Susan,  Please call our technical escalation team to assist you with the extender issue. The number is 855-463-9333.  We have trained techs that can assist you. Happy Holdiays!