I am now using the Belkin router as an access point, but the phones are struggling to stay connected to the wi-fi.
Anyone out there with any experience with this to advise?
We've seen similar issues with customers trying to use mini cell towers/wireless network extenders/microcells through Exede. They operate like a VPN from what I understand, and VPNs have issues with the latency inherent with the satellite network.
I assume your phone works similarly, but I can't say for sure. VOiP phones should work fine over Exede, but sometimes have trouble, for the reasons stated above.
In either case, the issue is the latency that is a part of the Exede service.
If your phones aren't able to stay connected to the Belkin router, that's something that would have to be troubleshooted through Belkin, or your cell provider.
It is the law... You MUST register your cellphone WiFi address with your carrier where you will be using it, prior to using it, or it is going to give you trouble. Your cellphone is a VoIP device when calling using WiFi. The FCC rules are shown below:
FCC E911 rules
The FCC requires that providers of interconnected VoIP telephone services using the Public Switched Telephone Network (PSTN) meet Enhanced 911 (E911) obligations. E911 systems automatically provide to emergency service personnel a 911 caller's call back number and, in most cases, location information.
To reduce possible risks to public safety, the FCC requires interconnected VoIP providers to:
- Automatically provide 911 service to all customers as a standard, mandatory feature. VoIP providers may not allow customers to "opt-out" of 911 service.
- Obtain a customer's physical location prior to service activation, and provide one or more easy ways for customers to update the location they have registered with the provider if it changes.
- Transmit all 911 calls, as well as a callback number and the caller's registered physical location, to the appropriate emergency services call center or local emergency authority.
- Take appropriate action to ensure customers have a clear understanding of the limitations, if any, of their 911 service. They must distribute labels warning customers if 911 service may be limited or not available and instruct them to place the labels on or near equipment used with VoIP service.
- Obtain affirmative acknowledgement from all customers that they are aware of and understand the limitations of their 911 service.
- Ensure that a 911 call is routed to the appropriate PSAP in areas where emergency service providers are not capable of receiving or processing the location information or call back numbers not automatically transmitted with 911 calls.