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As someone who uses the internet everyday, and transfers file updates and graphic arts up and down, I NEED SOMETHING BETTER THAN AN VAGUE GAS GAUGE METER!!!!
Okay? So why did the Satellite Restriction Tracker work for a few days and now cannot get a clear picture of the data usage. All it does is log on using MY username and MY password, yet your server bounces it out? Although it is only one of the many tools that I use to keep track of the data flow, my router is reporting that there is much less data going through it than your "gas guage" style meter is reporting.
“Current Data Usage” is intended to be used as a guide to help you
monitor your usage. It can take up to 24 hours to reflect updates.If
your modem is currently offline, your “Current Data Usage” will not be
I am not misreading the router statistics, as it is monitoring the data flow through the INTERNET GATEWAY and not the LAN and WAN ports. No, there is no one piggyback on the WiFi as it would show up in the INTERNET GATEWAY, that is the data going out from the router directly to the Exede Voice modem and then to the Exede12 satellite modem, understand?
I do not want or need the "Ways to decrease your data usage" hints and speeches because I PAID FOR 15gb OF DATA AND I MEAN TO USE IT. I did not pay for CRC errors and modem loopback errors, that is on you.
Stop spoofing the 3rd party software. It gives the customers what they are asking for, that is breakdowns of uploads and downloads, speeds, and current UP TO THE SECOND stats on data flow. The main reason should be obvious as many of today's software applications contain "auto-update" features and the customers need to know when and where that is happening.
Can your "customer account management" meter tell me how much was uploaded or downloaded? No. Can it tell me when the uploads and downloads took place? No. Can it tell me what speeds the data was being transferred? No.
That is why the customers turn to 3rd party software. It can and does give a much more complete and accurate picture of what is happening when they connect to the internet, so please, stop trying to obfuscate or spoof the 3rd party data usage monitoring if your current account management meter is not up to the task.
If your meter is accurate, stop hiding it in back-office applications and let the customers see exactly what the engineers see when querying a specific account. I paid for it, I should be able to see a more accurate breakdown of what is going on in MY ACCOUNT.
Cheeze Louise, can't you see that this just makes people more suspicious and un-trusting when you handle it this way?