Question about 3rd party usage monitors

  • 1
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Question answered. No need for further response.

Okay, this is getting quite obvious what you are doing. I do use 3rd party data usage tracking, in fact, a few are running simultaneously. The reasons? Your usage meter is 1) not accurate, 2) it is too vague and 3) the disclaimer states that it can only be used as a guide and may take up to 24 hours to reflect current usage.

As someone who uses the internet everyday, and transfers file updates and graphic arts up and down, I NEED SOMETHING BETTER THAN AN VAGUE GAS GAUGE METER!!!!

Okay? So why did the Satellite Restriction Tracker work for a few days and now cannot get a clear picture of the data usage. All it does is log on using MY username and MY password, yet your server bounces it out? Although it is only one of the many tools that I use to keep track of the data flow, my router is reporting that there is much less data going through it than your "gas guage" style meter is reporting.

"Your
“Current Data Usage” is intended to be used as a guide to help you
monitor your usage. It can take up to 24 hours to reflect updates.If
your modem is currently offline, your “Current Data Usage” will not be
updated
.”

I am not misreading the router statistics, as it is monitoring the data flow through the INTERNET GATEWAY and not the LAN and WAN ports. No, there is no one piggyback on the WiFi as it would show up in the INTERNET GATEWAY, that is the data going out from the router directly to the Exede Voice modem and then to the Exede12 satellite modem, understand?

I do not want or need the "Ways to decrease your data usage" hints and speeches because I PAID FOR 15gb OF DATA AND I MEAN TO USE IT. I did not pay for CRC errors and modem loopback errors, that is on you.

Stop spoofing the 3rd party software. It gives the customers what they are asking for, that is breakdowns of uploads and downloads, speeds, and current UP TO THE SECOND stats on data flow. The main reason should be obvious as many of today's software applications contain "auto-update" features and the customers need to know when and where that is happening.

Can your "customer account management" meter tell me how much was uploaded or downloaded? No. Can it tell me when the uploads and downloads took place? No. Can it tell me what speeds the data was being transferred? No.

That is why the customers turn to 3rd party software. It can and does give a much more complete and accurate picture of what is happening when they connect to the internet, so please, stop trying to obfuscate or spoof the 3rd party data usage monitoring if your current account management meter is not up to the task.

If your meter is accurate, stop hiding it in back-office applications and let the customers see exactly what the engineers see when querying a specific account. I paid for it, I should be able to see a more accurate breakdown of what is going on in MY ACCOUNT.

Cheeze Louise, can't you see that this just makes people more suspicious and un-trusting when you handle it this way?
Photo of Dirk Dowstra

Dirk Dowstra

  • 34 Posts
  • 7 Reply Likes

Posted 6 years ago

  • 1
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3210 Posts
  • 2065 Reply Likes
I have been using third party data tracking software for years.  I find that if anything, the Exede meter shows a little bit less data used than my data monitors show.  I have absolutely no complaints with the Exede data monitoring.  Now, if you are having large amounts of data getting used that you do not think actually went through your router, then maybe you have an equipment problem with your modem, tria, dish alignment, cable issues, or trees or other obstructions blocking a clear view of the satellite by your dish.  It will take a service call to confirm that there is some problem that can be corrected.

I have nothing against the Satellite Restriction Tracker software, however, keep in mind that it only reads the data from the Exede meter and displays it in a nicer format.  So if the Exede meter shows excessive usage, so will the Satellite Restriction Tracker.
Photo of Bsweep

Bsweep

  • 102 Posts
  • 36 Reply Likes

I agree with you.

My Netgear router has a data monitor built in and it always shows to be higher than what Exede says it is but fairly close. However, I know my measurements aren't totally accurate because I have to estimate my LNFZ usage but taking that into consideration I think it's pretty accurate.

Photo of Dirk Dowstra

Dirk Dowstra

  • 34 Posts
  • 7 Reply Likes
Awesome, even though he is claiming that I may have cable issues, or obstructions to the antenna, or possibly the modem is broken. All assumptions are false.

So your "gas gauge" style meter on your account management page is reading lower than actual usage, Good for you! Remember, the router has no idea that the LNFZ exists. It just counts total data flow.

I have a Netgear modem too. I use Networx to query it rather than logging into the router page to get the usage and data flow stats. 1-click, ding! there it is. It matters not when the data is used, the router tracks it.

So tell me, which spot beam are you on? I am on 314 YWG GAteway, hint:
72 UT Beams: 63 U.S. plus 9 Canada
20 Gateways: 17 U.S. plus 3 Canada

Now, just because things work for you, does not mean it works for everyone, all the time. AND, I did not say that I have these issues, all the time, but only once in a while, which is adequate.

Nor have I said that this is a terrible company, because in general, it isn't. That does not mean that errors never ever happen with the modem and everything is peachy-keen 100% of the time. There is always room for improvement.

Because of my disability, I can not stay up late all the time waiting for the Late Night Free Zone. Several times, the "download later" option worked, but several of the files were incomplete and required downloading again. Meh?, It happens. Sometimes servers time out when congestion becomes too great.

If you don't watch, a file that is supposed to be a 512mb archive, and when checked in the folder, it is only 200mb, and the archive tool says that it is an incomplete file, oh well, it needs to be downloaded again. "Download Later" is not reliable for large archives and updates.

Anecdotally, things are working for you. Anecdotally, I have seen things screw up big time. I have seen Viasat take the dang meter offline for several months to correct issues with it.

If you read what I initially wrote, you can see that it is not a complaint about modem errors or things screwing up, but a request to allow third-party applications monitor usage and give detailed reports about the usage and not rely on that stupid "gas gauge" meter.
(Edited)
Photo of Bsweep

Bsweep

  • 102 Posts
  • 36 Reply Likes

Not a clue what beam I'm on. NE Georgia if that tells you anything. I've only been with Exede for five months. I'm no expert and lack experience but so far I like it pretty well and have not had any problems. 

I wonder if a low signal to noise ratio would cause higher data usage. It really depends on where in the data stream the data counter tracks the data. That's a question for engineering.  

Photo of Dirk Dowstra

Dirk Dowstra

  • 34 Posts
  • 7 Reply Likes
No, no and no.

There is no obstruction, misalignment, or anything else. I am fully aware that the SRT gets it's data by querying the Exede account. Please read the article more closely. I use all the third party apps to give me a much more detailed account of what is going on which Excede does not show the customers for some reason, yet the SRT can pull the data I need?

I have caught the meter in erroneous reporting situations in the past, for instance, reporting a 3gb file load as over 7gb on the last day of the month, reason? too many CRC errors from the server. A misaligned antenna will give a consistent slow speed and excessive data usage from month to month to month until corrected. The same goes for cable issues.

I know how to check the Viasat 1 modem status here: http://192.168.100.1/

But, I do not need to stop what I am working on, log in to an account page, wait for the "gas gauge" application to load, get the reading (which may not be up to date) then log out, and go back to what I was doing.

I use the third-party software because it gives me an accurate and detailed reading of what is going on "at the moment" just by click the app in my task bar. The reason I use multiple apps is to double check everything. If they all sync up and report the same numbers, I am happy, if they do not, I need to track the problem down and fix it. understand?

I use Networx because it can query the router for the stats on everything connected to it, and not just my computer or the modem.
Photo of WEBDOCTOR

WEBDOCTOR

  • 1 Post
  • 0 Reply Likes
Pretend your front porch is the "tollbooth" anytime you leave your front door and enter your door, it ticks away usage at the "tollbooth" (front porch). You are defining usage as every time YOU use that front door and step across the porch; the provider's definition of usage is EVERY step across the porch counts. 

Sorry if that seems long winded, but you have to understand that part before you can understand the next part.

Let's suppose that 50000 goofballs a day step on your porch and knock on the door...naturally, you do not define that as usage, but to your provider it is. 

Just because YOU didn't generate or desire or authorize the traffic, doesn't mean its not happening, and it IS counting against you.

Ergo, if 50000 inbound requests come in from God knows where in the world, the provider is counting it as YOUR usage. I have made changes to my router configs to STOP the insanity, and it DOES help.

In this case, I was very disappointed in the provider. I felt it was irresponsible for them not to self-regulate a problem of this magnitude. We all suffer when problems like this go unchecked, because the overall network IS being impacted. Not to mention, it generates security and ethics questions when a provider chooses not to manage traffic that is clearly created by an act of malfeasance. 

I hope this helps you to understand the issue better, and I wish you luck on correcting the problem.
http://www.ripe.net/lir-services/member-support/info/list-of-members/list-of-country-codes-and-rirs

HINT: AFRINIC, APNIC, LACNIC, and RIPE 
Photo of Dirk Dowstra

Dirk Dowstra

  • 34 Posts
  • 7 Reply Likes
Exactly, but when things are running smoothly, the goofballs don't show up. I don't have any ongoing issues with Exede, just that stupid meter which doesn't tell you very much. Most of the time it is showing HOW MUCH data is used, but not from where or when. Third-party software corrects that by giving people what they need to regulate their traffic.

I do check the home router and have it set up just the way I need it to be, but generally, I am the only one using it, and I can see from the usage reports from that who and what has logged into and through it. (some one in our household is constantly using the Nintendo Online, but there is a clamp on that when usage gets too high, again set up and controlled by the router)

Not many people know that you can log into and query the SB2 modem a check if things are running okay, ... you can not change anything on it, which is for the good, but you can see its health and status.

As for the spam generation, not much goes to the wildblue/ google account email, so I hope there are not too many pings coming from that direction [crosses fingers]

@Bsweep: spot beam 335 or 343 check here: http://www.wildbluetools.com/content/dealer/email/Beam_map-high-mid-low.html
Photo of Alex

Alex, Viasat Corporate Communications

  • 675 Posts
  • 305 Reply Likes
We don't block any third-party usage meters, nor do we or can we vouch for their accuracy. We're aware of the desire to have some more robust functionality on our own usage meter and are working on some ways to address that. Stay tuned ...
Photo of LorrieL

LorrieL

  • 647 Posts
  • 219 Reply Likes
Based on info I read on this forum when I recently signed up for Exede, set up Networx and Satellite restriction tracker....so far both of these are reading almost exactly what the Exede meter says...and you can set up Networx so that it isn't counting unmetered hours..you have to set it up to show that 12-5a is unmetered time.  And then it matches what exede is telling me.  So no problems here and certainly no sign that anyone is trying to block or mess up the Networx or Satellite restriction tracker that I set up.  Plus, the usage shown is in keeping with what i would think it should be.
Photo of Ginzo

Ginzo

  • 3 Posts
  • 0 Reply Likes
Yes, Networx does just fine; and if you set it up to show on taskbar, you can easily and quickly see usage with just a click without having to go to some website. I highly recommend it!
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3210 Posts
  • 2065 Reply Likes
I use it, and love it. Another feature is that you can see what applications are using your data.
Photo of R Frederick

R Frederick

  • 114 Posts
  • 23 Reply Likes
I need Networx and Satellite Restriction tracker for dummies - any links please? I'm in the middle of a really intense online class right now and don't have much time to go fishing through the posts on the forum - if someone can assist I would be grateful. My usage meter has not worked since about the 17th-18th of this month and I need something else until they get around to fixing the problem. I've about given up hope for Exede to fix it and need to find my own solution. Thanks in advance~
Photo of R Frederick

R Frederick

  • 114 Posts
  • 23 Reply Likes
Well, just looked at Networx and they don't have it for Mac. So much for that idea.
Photo of LorrieL

LorrieL

  • 647 Posts
  • 219 Reply Likes
here is a link for satellite restriction tracker: 
http://download.cnet.com/Satellite-Restriction-Tracker/3000-2648_4-75331262.html
I got this also when when I got networx...and networx, SRT and Exede all are agreeing on my usage numbers, so far...
As for the dummy part, I qualify, so you should be able to  install this. :)
Photo of R Frederick

R Frederick

  • 114 Posts
  • 23 Reply Likes
Thanks appreciate the reply. Not for Macs though :-(
Photo of LorrieL

LorrieL

  • 647 Posts
  • 219 Reply Likes
Sorry that won't work!
Photo of LorrieL

LorrieL

  • 647 Posts
  • 219 Reply Likes
but haven't given up finding something you might use:
http://www.rawcomputing.co.uk/macnetmonitor.html
http://lifehacker.com/5917367/how-can-i-find-out-how-much-bandwidth-im-using-at-home
both these links take you to articles with info about utiltiies that will work with a MAC.
Photo of R Frederick

R Frederick

  • 114 Posts
  • 23 Reply Likes
Thanks so much for your help. I have downloaded the istat menus, the link for istat pro doesn't work so perhaps they are no longer offering that one. The istat menus opened and loaded easily - it is probably a trial version and they may ask for $$ at the end of the trial. The website isn't really all that clear. I'll give it a run and see how it goes. I also downloaded the SurplusMeter - had to change my Security Settings to do it but that was easy enough. It occurs to me that I may not get an accurate reading because I am on the Evolution package and these meters will be measuring all over usage from the way it looks to me. Perhaps after I become more familiar with them I may find settings that I can tweak. We'll see what happens - thanks again.
Photo of LorrieL

LorrieL

  • 647 Posts
  • 219 Reply Likes
sorry you had to do all that --hope you can fix it so you can only see the usage you want to check..but glad you have something to at least work with. 
wish you could get networx with lets you look at your data every which way. but so it goes.

This conversation is no longer open for comments or replies.