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I am not unhappy with the service so far (we have only had it one week) but I think your usage tracking tools are very poor quality. Since data usage is what costs, and we pay almost 100$ a month JUST to have internet, I would hope someone is working on a more accurate real time meter?
I have had hughesNet for many years, and I could always just log directly into the modem it's self and it would show me my usage pretty much up to the minute. I could also go to another tool where it would show me time, date, mb downloaded and mb uploaded and I could download that as a spreadsheet if I wanted.
so, since I am paying darn near hughesNet prices, why do we not have the same quality tools?
I have only had the service for a week, so far the nightly 'free' time is the only thing keeping me from cancelling.