Why Do I NEVER Get the Speed Advertised????

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Archived and Closed

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I have been with exceed for several years now as it is the only option I have out in the country.  I was, let's call it, Misspoken to, when I signed on about what was available and what the up and downloads were.  I have had problems since almost day one because I have never gotten speeds on downloads above 3 maybe occasionally 4mb.  I griped about it for months on here then gave up.  Now I get less than ONE mb  download speed.  Even on late night like right now.  I can't update my programs during the day and now they take sometimes 3 nights to download one upgrade.  I used to take my laptop to town and do my upgrades.  But my sister moved a couple hundred miles away and since I became disabled I can't drive to go the 10 miles to the closest public wifi.   On top of that I pay a hundred and thirty freaking bucks a month for the service.  Talk about a waste of money but they have me over a barrel like they do most everybody living in the country. 
Photo of Callen Gilbert

Callen Gilbert

  • 12 Posts
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Posted 6 years ago

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Photo of ExedeCrystal

ExedeCrystal

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Callen,
Thank you for being a loyal customer. I can definitely understand how frustrating it is to have speeds that are slower than what was advertised. I will be more than happy to take a look at your account to see whats going on with your speed of service. Our technical support team is available 24/7 for troubleshooting. Please send an email to exedelistens@viasat.com with your account information. We're here to help.
Thanks,ExedeCrystal.

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