Service issues

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  • Updated 5 years ago
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I just noticed that my thread was deleted. Was it because I've been telling the truth about how crappy my service is and how it has made running my business impossible?
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Mitch Hess

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Posted 5 years ago

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Christopher T. Hall

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mitch i agree fastest satalite internet my ass. false advertising is more like it
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Mitch Hess

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Steve I'm glad you enjoy your service so much that you have to invade every complaint thread with how much you love exede. I guess my area has the bandwidth over sold which is great for exede but the customers suffer from unusable internet. I'm in the process of finding a more reliable service so I can build my business back up to where it was before I got this crap service.
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david, Champion

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Did you ever get Exede to check your system out to find out what is wrong? Exede is not that oversold, you have other problems.
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Mitch Hess

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I'm not paying $95 for a tech to check their equipment and calling their tech support is a joke.
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David - Actually, some beams are suffering congestion effects.  Here in Virginia we do suffer speed reduction due to congestion.  This is verifiable through Tech Support.  Most of the evening hours I run at ~5 Mbps, but early in the morning I can push 18-20 Mbps.  Evidently this isn't classified as "oversold" because Exede is still being advertised and installed in my area.
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LorrieL, Champion

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I too have a congestion problem...think JEP and I are in the same VA the early am. I get VERY high speeds --up to 21 down but just a little while ago I was only getting download 2mbs and up less than 1 mbs (lnfz congestion)...and often I am getting like 5 mbs download at various other times..But I  don't have the same problem you do Mitch since I am not using this for business purposes.  But I don't call it "crap service" because this is the best available to me...5mbs download is still way better than what i got with HUGHES (max was 1 mbs)...I would have had to pay hughes more money per month to upgrade to gen 4 speeds which in that plan are less than exede.  but a service not being everything I want doesn't make it inferior service to me.(i think inferior is a better word than crap but that is just my opinion)..this is what satellite internet is like because of where the technology is, as far as I am concerned.
so mitch, hopefully you will find a service that is a landbased broadband that will meet your business needs.  

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