Why was I charged and when will I receive a refund?
Amanda, this is not a direct way to contact Exede/Viasat. This is a public, peer to peer forum for customers. You will need to call Exede at 855-463-9333 or, email your account and contact information as well as your question to firstname.lastname@example.org for assistance with billing issues. I would also suggest that you have the tracking information available for the returned equipment.