Why so slow tonight? I purchased addtional data and the speed has ranges from 65k to 105k. I'm paying extra for dial up speeds.

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  • Updated 2 years ago
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A waste of money. when from completely not working to dial up speed.
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Don Davenport

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  • very upset

Posted 2 years ago

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Don Davenport

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65k after 3 modem reboots. I an feeling ripped off.
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Bev, Champion

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How are you testing your speed? Java based is not accurate and, actual downloads depends on factors such as the server you connect to, hops between Exede systems and that server, how busy the server is etc...
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Don Davenport

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I was just using toast.net. May not be very accurate but It literally has been dial up speeds tonight. No weather issues. I have data. Just painful. Son went to a friends to do his homework because we had no internet. Basically no value at all.
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Bev, Champion

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Try testmy.net, it's more accurate. If it shows abysmal speeds there too, save that info and Email exedelistens@viasat.com. They can look at things from there end and see if there is any indication of a problem.
(Edited)
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James

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also test it using several different speed test instead of relying on 1. ispgeeks.org has a specific satellite speed test as well as few other test. speedtest.net as well, testmy.net always showed me way higher speeds than was getting, also esvt has a built in speed test you can run.
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Don Davenport

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Sent the email tonight. Thanks.
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Diana, Viasat Employee

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Hi Don, Thanks for sending the email. It helps us to work with your directly.