This is a public forum and you wont receive a direct answer here. Alternately, you can send an email to exedelistens@viasat.com along with your account and contact information (again don't post it here since it's a public forum).
Hi Randall, Thanks for letting us know it has been solved. If you have any questions in the future, please send an email to exedelistens@viasat.com or call Exede Customer Care at 855-463-933. We' are all here to help!
