Why is service different in different areas?

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  • Updated 3 years ago
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  • (Edited)
why? is it different where you live? why would I only be able to get 5mbps if I lived in a area where its faster I wouldn't need satellite internet I would get somting much better and unlimited??? and lastly why do I have to wait for months before I can even get exede?? to me this isn't good service hughes net is even crap I saw this thought great you can get unlimited at night that's a change but now to learn can only get 5mbps I'm not gonna bother..
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Kelly Caldwell

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  • pissed off

Posted 3 years ago

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Kelly Caldwell

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and why is some stuff only offered in certain areas and not the same for everyone across the US?
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Old Labs

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ViaSat utilizes two different satellites for Exede services providing different coverage areas. The older satellite only supports 5Mbps while ViaSat-1 provides 12Mbps.

In turn each satellite provides multiple spot beams and  coverage to specific geographic areas.

Plan availability is based on the current number of subscribers on each beam and in the past some beams have been closed to new subscribers and waits can occur until subscriber counts drop on those beams.   

The following link visualizes the spot beams and the satellites they are on:

http://www.wildbluetools.com/content/dealer/email/images/exede5_octandnov_openingbeams.jpg

Satellite internet is generally considered a last resort best suited to those having no other viable options available for internet access, although recently the Liberty Plan model available to some Exede 12mbps subscribers is competitive with typical cellular data plans that offer a fixed amount of data at 4G speeds before dropping to 3G/2G speeds and in that sense Liberty Plans are virtually unlimited.   


- Edited for spelling/grammar.
(Edited)
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Steve Frederick, Champion

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Each beam has a large number of users. Exede serves in excess of 650,000 subscribers, most in rural areas where there is no other internet available, except for dial up. I live in western New York state. My two choices for internet are the two satellite providers. Cell service is marginal, and no ground based cable internet any closer than 1 mile. I don't understand what it is that you are expecting to get from Exede.
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Old Labs

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I don't work for ViaSat nor do I know where you live so can't provide a definitive answer as to why a wait is necessary in your area but would suspect it's because the beam you would be on is filled to its capacity with existing subscribers given your original indication of "months". But now you're stating "a week to a year"; and a week could simply be the time to get an installer out.    

Looking at that map, you may even be in an area having no Exede coverage at all and your wait may be until the launch of ViaSat-2 (at the minimum that will be a year from now).       

Once a satellite is launched, it's coverage areas and capacity are fixed.

None of us are truly happy with the limited options that are available to us based on where we choose to (or must) live. I actually have a better option - but it would cost me $6500 to have Comcast pull cable down to my house from the nearest drop point less a half mile away - I'd be happier but broke.

Provide a ZIP Code and a more focused answer may be possible from one of the Exede moderators (or even one of the other subscribers here).

  • Edited for spelling/grammar, I'm tired and the LNFZ isn't everything it's craced up to be from that perspective.  
(Edited)
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Kelly Caldwell

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its not worth it to me to pay 3 times the cost for a little bit more speed now if i could get 12mbps or higher yes but just 5mbps no its not worth it we used hughesnet at work and it sucked in this area so im assuming that the speed for this isnt much better.. what im saying is the map shows the fast speeds being all the east coast and down the west coast and the slow stuff in the middle. oh wait a little spot for the faster internet right on phoenix in a huge city where they have really fast interent for half the price of this..
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Kelly Caldwell

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ohh BTW its cheaper to get a verizon hotspot and get 12 gigs of data and get 30 mbps speeds
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Old Labs

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Then go for it. Even if it's not offered in your area you'll have an easier time convincing Verizon to put up a cell tower for your use than ViaSat to launch a satellite.
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HMC1940

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Great answer Old Labs.  Thanks for posting spot beams links.
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HMC1940

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Checked the map out. Makes it easy tell which beam your on.
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Old Labs

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I briefly considered a switch to HughesNet until I saw their latest TV ads - that bright blue beam shining down on my dish would keep me awake at night ;)
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HMC1940

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Old Labs what would I do with out your help. What would we do without your humor. Have a great day/evening what ever it is where you are. :-)
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Zacharias Ikaria

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This map seems to be outdated. According to it I don't have service where I live. I was told that I am the last subscriber contracted on my spot beam. Before a moratorium was put on signups.
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Old Labs

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It's just a general indication of beam coverage areas and not definitive (in fact beam coverage areas are a more oval pattern with some overlap with nearby beams). It doesn't imply anything about plan availability - although going to exede.com and entering your ZIP code will give some indication of that.

The following is probably more accurate when it comes to augmented beams:

http://www.northlc.com/_images/beam_priority_map.png

The only ones who can tell you for certain are Exede agents/installers who have access to the eSVT Job Aid.
(Edited)