Why is the text 20715 not working?

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
Need you to reboot my modem and have been trying to use the text Reboot but it is not working??
Photo of Krissy Dameron

Krissy Dameron

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 months ago

  • 1
Photo of FerBob Outcast

FerBob Outcast

  • 7 Posts
  • 2 Reply Likes
To opt in, a customer texts JOIN to 20715. They are then asked to provide a phone number and zip code, and agree to the terms of service.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2821 Posts
  • 1782 Reply Likes
the Text service 20175 hasn't been working since at least Sept. 9. So far Viasat hasn't bothered to fix it. I just tried it again and I get the response that they are having technical problems and to try again later.