Why is sales telling people pole mounts are free?

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Trying to get a friend setup. But they want a pole mount I told them to ask what it would cost so they would know in advance and sales said thats thats part of a standard install and its free.  I was there and asked are you sure because I always thought that was extra and what about burying wire and the sales guy said all of that was free.   

The installer came out and said the pole mount is $79.   Which is what I thought to begin with but why are sales telling people its FREE.

He had to give up anyway he had no modem. We ordered the liberty 12 which uses a standard modem we dont want the wifi modem. I know they have them they just replaced mine. The work order said that but he didn't have any so they are going to reschedule..
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tmaster

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Posted 3 months ago

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GabeU, Champion

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Did the person order directly through ViaSat's toll free number or through a reseller?  A pole mount is supposed to be a standard installation when ordering directly through ViaSat (via their toll free number), but maybe not through a reseller.

https://www.exede.com/satellite-installation/
(Edited)
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Matt B, Viasat Employee

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Shamelessly copied from my reply to your post on the other pole mount thread:

Depends on how you bought the service.  
If you used a local dealership (think a place like Bob's Satellites) then you'd have to get a new account built, as the account "belongs" to them.  Also, these installers can charge for the pole mount.
If you bought directly from us, or a larger certified dealer that uses our fulfillment network, call Customer Care at 855-463-9333.  The fulfillment network techs cannot charge for the pole mount.
If you're not sure, call Care, or email us at viasatlistens@viasat.com.
(Edited)
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tmaster

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I was present i made sure it was ordered from viasat we called the phone no from my viasat app in my phone. It was viasat not a dealer. This is someone viasat sent out..
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Matt B, Viasat Employee

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In that case, the only charge would be for non-standard mounting, such as under-eve j-mounts or trenching beyond 20 feet for the pole mount.