Why is our internet service so slow?

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  • Question
  • Updated 2 years ago
  • Answered
We have tried disconnecting and reconnecting the modem and that didn't work.
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amy gelinas

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Posted 2 years ago

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Coy Soto

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Yeah... It's pretty much unusable yesterday and today.... .10 Mbps 
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Exede Lindsey

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Hi Amy, 

I’m sorry to hear you're  experiencing these speed issues. Please send us your account and contact info to exedelistens@viasat.com, so we can review your account and further assist. 

Please verify this is not an issue with your router.  A router can have a significant effect on the performance of your service. Since all devices in your home connect through the router, it can be the bottleneck that hampers your service -- especially if you have more than one user on your network simultaneously. To find out, connect your computer directly to your Exede modem, bypassing your router. If speeds increase and slowness issues go away, your router could be faulty or misconfigured.