Why is my phone not working?

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  • Updated 5 months ago
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I paid for phone and internet but have no phone service.
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Richelle R Lanning

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Posted 5 months ago

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chris

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https://help.viasat.com/internet/articles/General/How-to-set-up-your-Voice-equipment
You most likely have a Wifi-Modem, so follow the steps on the third diagram.
Don't forget to Activate your service.
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Matt B, Viasat Employee

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Richelle,

If that article doesn't solve your problem, please email us at ViasatListens@viasat.com.  Be sure to include your account number.  

If you have one of our wireless modems, it may be as simple as us clicking a button, or escalating to our Telephone Operations Group.  (they sit two minutes from my desk)

If you don't have the wireless modem, you should have an ATA (the device discussed in the above article), I'll need the MAC address from that box.  It usually starts with 0019, or something similar.  We can do some basic troubleshooting, but may need to order a new box for you, if this one is malfunctioning.