Why is my NOC so far away?

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I was wondering why being in Central Florida why I am directed to NOC in Juneau AK. Is there nothing closer that would cut down on the ping times? Sometimes my pings are around 975 ms and most of the time at 880 ms. Sometimes the server I am trying to access times out.
Don't get me wrong I am still happy with the service, but not so much with the installers.
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Dave

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Posted 3 years ago

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Jack Prindle

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I have been with Exede for years and have never gotten a faster ping time, usually runs between 800 ms and 1250 ms.

73 de
AB4WS,
Jack
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Dave

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Hey Jack;
I wanted to respond to your comment by saying that I know ping time are always high on All satellite services, because of the time it takes to get to the satellite and to a site and back again. I was with Direct Pc, Direcway,Wildblue etc. I am familiar with the ping times. But any way How long have you been a HAM? But guess I could look you up on QRZ..
Thanks Jack and have a great day..

73's de W4DRA
Dave
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Jack Prindle

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First licensed WD4ANU in the late 1970's
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Kaotic Technologies

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No, you have no control on where the NOC is. And even if it was in youf back yard, your ping would be the same.
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Dave

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Aparently you didn't read the part where it says "WHY IS MY NOC SO FAR AWAY"
I don't want control on where the NOC is. And you are also wrong about the ping too.

Well enough said. BYE
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Knight Rider

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Don't feel bad Dave I'm not thirled about the way mine was installed. To me if I already have a dish on a pole mount and that dish was going away why put a new pole in the ground? Well OK pipes are different sizes no problem I have no issue pulling the old pipe out. So put new pipe in...now he ran a new rg-6 cable off their tria....hmmm OK maybe he going to connect to the splice block in the basement where the old cable was spliced....nope he cut the cable outside and added yet another splice...yes partly my fault I should have spoke up but there was easily 3feet of cable wound up that would have been more then enough to connect to their tria so why he spliced the cable I will never know. Any ways not complaing happy with service just a odd install compared to what I would have done.


NR
(Edited)
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Kaotic Technologies

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As a tech, we are not allowed to splice ever....must be a solid piece from tria to ground block.....and from ground block to modem, no splicing allowed....it gets damaged, we are supposed to rerun the cable. Never splice....qc fail
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Knight Rider

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The splice is connected to a ground block just now I have 2 splices and 2 ground blocks on the line and reason I wasn't thrilled about it is I didn't want the extra splice for one and I didn't want the ground block screwed to my siding, which I know is no big deal just didnt make sense the way he did it when there was nothing wrong with the existing wire and there was plenty of extra wire to make it to the new dish/tria.
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Knight Rider

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Don't get me wrong I know it's not a huge deal that there is the extra splice.  My thing is why splice it at all when there was more then enough cable there to connect to with out having to do anything.  Also going back to the fact that if I already have a pole why not just take the old dish off and put the new one on the same pole. To me it would save time and make life a lot easier.
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Dave

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I replaced as I had said the RG-6 Quad Shield with RG-11 and took out the two splices he put in. And believe me when I tell you, I don't have a signal drop when a bird pees on the dish. I got so tired of loosing signal last year 
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Kaotic Technologies

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Your technician had splices in your exede line?
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Dave

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Yes he had two, one at the dish and one where it came into the house..
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Old Labs

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ViaSat-1 is located at 115.1 west some 22000 miles above the equator, and some 2400 miles or so west of Ecuador. The ViaSat 1 gateways at last check were all located west of the Mississippi. Undoubtedly there is some load balancing that goes on to determine which gateway (the bigger dish on the other end) spot beams are assigned to. Addition of another 8000-1000 miles to get to Alaska over a minimum 188,000 mile round trip yields somewhere around another 35 milliseconds to the inherent latency or there abouts (statistically insignificant but I'm a bit rusty on the Pythagorean theorem complicated by earth curvature and just using guesstimates). Why Alaska? Don't know...

Of more importance is the robustness of the internet backbone connection from your gateway and hence to the Exede Accelenet server (or core node) which is where all the fun stuff likely occurs. I suspect those core nodes are also where most problems attributable to Exede likely occur - big antennas we've got down to a science; acceleration, compression, data usage counting, throttling, handshakes between the Accelenet client (your modem) - not so much.

Ping times (between two explicit points)  are affected by other factors not simply the total distance traveled - congestion here, congestion there, extra hops here, extra hops there and pretty soon we're talking real latency when starting at a baseline of 500-600 milliseconds to begin with.
 
(Edited)
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Kaotic Technologies

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This guy gets it
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Old Labs

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Light speed ain't everything it's cracked up to be ;)
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Dave

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This is my speed test after replacing the cable with RG-11.

Last Result:
Download Speed: 19577 kbps (2447.1 KB/sec transfer rate)
Upload Speed: 3077 kbps (384.6 KB/sec transfer rate)
Latency: 759 ms
Jitter: 9 ms
5/20/2015, 1:32:15 PM

Not bad at all..
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ARD4W

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Good Job!! Turns out to be that there was something indeed "closer"to you to improve your latency... Your wiring. You may still be routed through Juneau, AK Though. LOL
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Dave

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Hey Jack
When I logon to QRZ.COM I have one of those spinning globes that show about where you are and I think It has shown me all over Florida, Ga, and one time Mississippi..You never know where you are going to be..LOL