Why is my modem flashing a red circle every few seconds

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  • Updated 1 year ago
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My Exede modem keeps flashing a red circle every few seconds
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Philip McKenna

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Posted 1 year ago

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Old Labs

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See page 13 of the Exede WiFi modem user guide:

http://www.exede.com/documents/brochures/ex-wifi-modem-user-guide.pdf


Sometimes powering down, waiting and powering back up will clear any fault conditions.
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Brad, Viasat Employee

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Exactly what Old Labs posted. Try rebooting it and if that doesn't work call us ASAP at 855-463-9333
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Philip McKenna

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Contacted Exede and they informed me they cannot trouble shoot in the rain. I guess Ill have to set here and watch my equip burn up. I unplugged modem and signal cable for 30 minutes and then plugged it all up and turned it on. Still Pulsing red.
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Matt B, Viasat Employee

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Yeah, even with a weather outage, a pulsing red light is a bad thing.  Call back in, or send us an email at ExedeListens@viasat.com with your account info.  

I'd also suggest checking to make sure the cable run between the modem isn't damaged somewhere, and bypassing any power strips/surge protectors.  See if that makes a difference.  

-- Exede Matt B
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Bev, Champion

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And if you happen to have off grid power (generator, solar, batter bank, etc...) Make sure the modem isn't plugged in to a battery backup or surge protector - some of those are temperamental with a modified sine wave. (Learned form experience, one of my smaller backups/surge protectors hates my generator.)
(Edited)
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Matt B, Viasat Employee

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Excellent point Bev!  Also, solar powered systems have similar issues.  
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Markgc, Champion

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Good point Bev.    I have a Cyber Power USPS that will not work well with my big Honda generator.     The Opti UPS 1000C seems to work fine with my generator.
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Bev, Champion

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The small one I have that hates the generator is a Cyber Power too. :)
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Matt B, Viasat Employee

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Philip,

I've received your email, expect a response shortly!!

-- Exede Matt B