Why is my latency or ping so high with this internet? I was told it was good for gaming.

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I called and wanted internet again. The person said oh yea this will be good for all of your kids. They can game freely on any device lag free. So next week they came installed it. I logged onto fortnite and I couldn’t even move. They lied straight to my face and i am not happy. On top of blackmailing and dragging us into this they made us sign a 2 YEAR CONTRACT so we’re stuck with this crap for 2 years. If anyone has any ideas on how to fix the ping please help me out.!!
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9mi 9mi

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  • mad and upset.

Posted 1 year ago

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Steve Frederick-VS1/Beam314, Champion

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This is satellite internet. The ping is around 600 to 700 milliseconds. Not good if you are trying to play many of the games that require quick response.

You can get lower ping, or latency, by switching to a ground based ISP, or a cell service. Unfortunately, fr me, and most of us on satellite, those options are not available.

A few minutes of your time searching through the Viasat website and you would have seen that playing some games just won't work. Not sure who you talked to about getting  the internet, but many of the third party wholesalers, and even some of the Viasat phone sales people will tell you anything to get a sale, and a commission.
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dawsonwhitaker75

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lol this is why you dont play fortnite, kids
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Libby

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I agree with this. Can’t use fortnite either. When skydiving, the details are so bad it almost looks as if the developers haven’t even finished it.

On a side note, I noticed that say you are up the stairs on second then later you are back down the stairs again. It’s so annoying. Though you’re stuck with it. We’re on the bronze plan so streaming, Facebook, and 180hp (HD) on YouTube just won’t work with it.

We’re already over due on our plan and can’t even use Netflix until AUGUST. I mean not bad but you really have to watch at how much you’re using.

My advice, don’t get the bronze plan. Get gold or something. Despite it being expensive it’s probably worth it if you’re an x-box or PC mmo-gamer.

I have to make some sacrifices to YouTube and Twitter because it uses so much background GB.

A typical 15 minute use of YouTube uses about 870MB per hour, and that’s only streaming in 780hp. Let alone 180hp.

A regular 480hp video chews up 30 frames per second. Before committing to an internet provider, look at what you’re getting yourself into first.

Check the reviews, see how much MB/GB a game uses. Always compare and contrast before you buy plans. The research will be worth it in the end, especially if you’re a twitch streamer and Fortniter like me.

Hope this helped.
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VeteranSatUser, Champion

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You can't fix sarellite's ping rate. It is physics.

Whoever told you that satellite was good for all games didn't know what they were talking about.
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9mi 9mi

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The person I was on the phone with was saying we could game lag free and it’s not lag free my ping is about 800-1000
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Jim16

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"On top of blackmailing and dragging us into this"

Please explain what you wrote. 
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9mi 9mi

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He said if we were not happy at any point we could cancel but we weren’t paying attention and they made us sign a contract then we called to cancel and we couldn’t after they said we could. Then they worked their magic saying we would enjoy this and I can’t even watch YouTube videos in hd or above 360p without it freezing.
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Steve Frederick-VS1/Beam314, Champion

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I don't understand how they "made us sign a contract". You chose to sign a contract, and commit to the 2 years. You certainly can cancel at any time, it will cost you $15.00 for each month remaining on the contract.
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9mi 9mi

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It’ll make my credit decrease about it. I’m 43 years old and have what I need for the rest of my life. I won’t be payin 15$ every month lmao.
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Jim16

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9mi9mi,  the ping can never be fixed.  Other things with your service can.  Watching youtube and streaming services are restricted to 1-2mbs, but can still be watched if you set them right.  If the ping is a major problem then you will need to cancel and pay the small fee instead of the $2000 + over 2 years.
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9mi 9mi

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nah G ain’t nun stoppin me homie internet sucks
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Aleezsandro Hersheys

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Then you better talk to Customer Servicec we all know that this world is full of liars that only wants to get a Sale, but anyways i am pretty sure that for 1 liar there is 1 person who will care about you and will help you.
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Thomas Jarboe

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My wife was told that this would be great for gaming and the latency was lower than the previous version using the next gen Satellite.  I told her she had SUCKER written across her forehead because the latency is so bad that even Minecraft won't connect.  Half the web pages time out on image loads.  And we have the 50GB Gold.
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Andy Schack

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My kids play Minecraft with no issues. I'm in a large beam on VS2 which only offers 12mbps speeds. 

Andy
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Brad, Viasat Employee

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Minecraft shouldn't have an issue from customer reviews. First Person Shooters on the other hand are problematic due to latency. 
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GabeU, Champion

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Half the web pages time out on image loads.
That has absolutely NOTHING to do with latency.  
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Ricky5

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Minecraft doesn’t need to even connect that’s why it works good
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Stephen Rice, Champion

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VeteranSatUser, Champion

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And it is only Tuesday!
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Jim16

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These weekends are getting longer and longer.
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VeteranSatUser, Champion

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Either people only what to hear what they want to hear or people will say anything for that sale.

The truth is probably in the middle.
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Andy Schack

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You are 100% correct VetSat. I've actually had customers put their phone on speaker and have heard sales reps (not Viasat reps) say stuff that is totally false....they just wanna get that sale. 
You are also 100% correct in saying that some folks hear only what they want to hear. I've had customers say I said things that I never did. For some, if they think it, it MUST be true. 

Andy
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VeteranSatUser, Champion

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I dont envy your position Andy. You are a top Viasat dealer, but yet everything just seems like a mess now. Problems with 2, congestion with 1, customers with unrealistic expectations for satellite internet, etc. Any new customers must be real.hard to please.
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Andy Schack

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That's why I've refocused my advertising efforts BACK to Dish, DTV and the installation of cell phone amplifiers. I now do just about as many cell amps as I do Dish and DTV combined. I still do some Viasat installs but not NEAR the numbers I used to do. 

Andy
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SonyaA

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what cell amp do your recommend for verizon jetpack Andy I get 2 to 3 bars now afraid that will drop when leaves come out and that is only reason I havent cancelled viasat just yet but I had a cell signal booster for ATT from Wilson for some years but now no need for it but still have inside and outside antennas 
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GabeU, Champion

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Unfortunately, Andy's no longer participating in the forum.  :(  
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Stephen Rice, Champion

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Andy got banned because Viasat felt he was committing fraud. Such irony.
(Edited)
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VeteranSatUser, Champion

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To answer your question Sandy, you could get a Wilson 4G antenna/booster combo (around $500), but your best bet might be a passive antenna for $100. Critical to point it directly at the tower though.

BTW, Andy is well aware what is going on here and with Viasat.
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GabeU, Champion

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BTW, Andy is well aware what is going on here and with Viasat.
That I don't doubt.  :)  
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VeteranSatUser, Champion

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Well I know for a fact.

He is no longer on the dealer advisory counsel anymore either. But with what has happened lately, not sure if Viasat is listening to that counsel anyhow (if it still exists).
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Will Seemore

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Andy was banned for committing fraud? Was he writing the Viasat TV ads on the side?
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Steve Frederick-VS1/Beam314, Champion

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Nope, just the opposite. He was telling the truth about some of the policies that Viasat had, and as a dealer and installer, I guess he was just supposed to be a "yes sir" puppet.
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Matt B, Viasat Employee

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No, he admitted to violating company policies, and advocating for others to do the same.  
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Diana, Viasat Employee

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Hello 9mi 9mi,  Did you speak directly to Viasat or one of our dealers?  Please send your account and contact information to viasatlistens@viasat.com and we can review your account. We'll see what we can do.  

Here is a link about some video games that may or may not work with satellite internet. As Old Lab pointed out satellite internet has latency.  Diana
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Ricky5

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Why would have dealers sell people lies?
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SonyaA

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they want to make sales but with proof viasat needs to step up and dump the ones doing this 
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Bev, Champion

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It totally depends on what games you play. I have no problem gaming with Rift, Aion, Battlefield 1 and several others. Now Fast Twitch (First person shooter type) games don't work well but, those with turn based combat work just fine.

Yes you may have lag during raids, dungeon groups and such but, sometimes that's the game regardless of your connection. The 600+ latency really isn't a big deal in many games, it is in some but you just need to choose games where having a 30ms ping isn't so critical to enjoying the game.

Using tools like Leatrix Latency fix or NCPing does help with rubber banding and such, might want to search for those.

As for video, if you have a liberty plan you can turn the video data extender off to watch HD video, if you have an Unlimited plan, then video quality is hard set by Viasat and, you cannot watch HD unless your plan allows it.
(Edited)
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Deku (The #1 Hero Data Saver), Champion

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wait... are you playing onto a pc??? if so... then... i would suggest you getting a nintendo switch... cause... i can play fortnite just fine onto my nintendo switch with my 3rd party router netgear n900. i can also play splatoon 2 onto my nintendo switch just fine also...

BUT!!! IF you are using a pc for fortnite... then... i ummm... cant help ya on that one... BUT!!! just wanted to say i can play it onto my nintendo switch though!!!

P.S.!!! DO AS BEV SAYS!!! SHES AN EXPERT ONTO THIS KINDA STUFF FOR GAMING!!! :3
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Bev, Champion

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I dislike controllers, I'm a die hard KBM gamer so, I will never own a console. If it won't play on PC, I won't play it.
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Deku (The #1 Hero Data Saver), Champion

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@Bev oh wowza!!! @>@ ya see... for me i dislike the keyboards and mouses for gaming... i never liked the feeling of the keyboard and mouse when playing minecraft OR brawlhalla...

SOOO!!! i quit playing with the keyboard and mouse and switch to computer... but since... i uninstalled it... i just play brawlhalla onto my desktop... when i do launch it... i plug in my xbox 360 controller and play it that way with my friends online :3
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Bev, Champion

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Haha, we need half of each other's hands for gaming. I feel the same about controllers. Mix up our hands and, we'd both like gaming both ways.  XD
(Edited)
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Matt B, Viasat Employee

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Swapping hands never turns out well in my experience. Just sayin'
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GabeU, Champion

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OMG...did you really just say that?  ROFLMAO!!!!!!!!
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VeteranSatUser, Champion

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I am with Bev. Old school veteran gamers play on gaming rigs.
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GabeU, Champion

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The last console I owned was an SNES I bought in late 1993.  
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Brad, Viasat Employee

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I had a "Old School Video Game" night last summer at my place. Had a emulated NES on the Wii and hooked up my Sega on a second TV. Nearly everyone played on the NES and would spectate rather than play Sega. Super Mario 3 was the game everyone wanted to play.
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Andy Schack

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I bought one of those retro SNES off Amazon a while back with one of those 150 games in one cartridges......Super Mario was by far my kids' favorite. I was amazing to see how FAST they figured out the little tricks you could do. Me? Galaga. 

Andy
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Deku (The #1 Hero Data Saver), Champion

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@Andy Schack ^o^ OH MY GOODNESS!!! I ALWAYS WANTED ONE OF THOSE RETRO SNES CONSOLES!!! ;-; i envy EVERYONE who has one of those ;-; HEY!!! DIDJA KNOW THAT there is a rumor going around about nintendo going to create a mini n64 :3 IF THEY DO!!! I SURE HOPE DONKEY KONG 64 IS ON THERE!!! :D as my big brother did beat that game entirely!!! :D he completed it 100% :D so yeah :3
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Andy Schack

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This is the console I bought...has hdmi output which is important because many new tvs will NOT see the signal from a game that has the yellow, red, white composite outputs....you have to run them through a ch3 rf modulator 
https://www.amazon.com/gp/product/B072PC59FQ/ref=oh_aui_search_detailpage?ie=UTF8&th=1

Have to use one of those big controllers. Used to sell these at my Radio Shack
https://www.amazon.com/gp/product/B078N9BN2B/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

This is the cartridge I bought
https://www.amazon.com/NES-Super-Games-Multi-Cart-Nintendo/dp/B0796GTB1S/ref=sr_1_11?ie=UTF8&qid...
....has everything I wanted....Mario, Donkey Kong, Galaga, Millipede, etc

Don't think I spend much over $100 on all of it. I spent WAY more than that back in the day when I fed the arcade machines at the local 7-11

Andy
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Deku (The #1 Hero Data Saver), Champion

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@Andy Schack ^o^ THANK YOU SO MUCH!!! :D ill check them out :D
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GabeU, Champion

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I bought an Atari Flashback II years ago, and that thing is a blast.  

Now I just use the Raspberry Pi to play old games, but I still do break out the Flashback II every now and again.  
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Brad, Viasat Employee

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I thought about doing the Pi route but the modded Wii loads ROMs just fine. 
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GabeU, Champion

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I went the Pi route due to it being fairly inexpensive.  And I got it to be able to do other things with it, too.  Plus, it just amazed me that something so small can do so much. 

I even bought a Pi Zero W, knowing full well that it was slow as molasses.   Just having a computer that's slightly larger than a stick of gum, yet still have it play old games nearly as well as the Pi 3B+, is something else.   

Unfortunately, though, the site most used for ROMs just stopped providing them.  They were getting nervous about Nintendo and their habit of going after sites that host game ROMs, so they decided to stop providing them.  ROMs are still out there and still easy to find, but this particular site had just about every game you could ever think of, and they were trustworthy, as well.   They even had ROM packs.  You could download a ROM pack that had every SNES action game, or every NES RPG game... that sort of thing.  It was pretty nice.  I got a few Atari 2600 games that I played when I was a kid, too.  
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michael3245

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I play some games fine fortnight is ok depends on time of day
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Ricky5

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*fortnite
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Phlatulence Phil

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I have customers who spend hours / days, happily playing farmville & pogo bowling....
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TQ

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My kids play Fortnite all the time and never have issues except they are at a disadvantage in the game with a 3/4 Second delay, but they don't care. You could have a bad install.  
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Bev, Champion

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Well, once you learn YOUR playstyle to compensate for the lag, it becomes a non issue. Back five or six years ago, when I started in Rift, the other players and even the developers told me I'd never do well in PvP. a year later, I was a beta tester, testing an new PvP addition, tool out all 4 developers that were playing against me on the last day of beta before it went live. LOL. I was also told that as a mage, I'd never top PvP ranks. Well, that addition went live and, guess who topped the ranks for the first month of it being live - yep my mage character, the one prancing around with the "Dev Killer" title LOL.

The thing is, my spell (skill) rotation isn't what's recommended and, neither is my use of attribute points. I left a lot of the DoT and Crowd Control spells low or skipped them entirely, focusing on High burst, High crit and, single target control spells. When you can cast 2 fewer spells that lad based players, you have to maximize the effect of what you can do. You have to be able to kill in fewer hits than those that have better ping to be competitive.

Now I'm working on 8 different characters in Aion, building them up and, getting my rotation down for that open world PvP always on game. I have one that's just 5 levels below max now and, will max out this week, as a gunslinger, a class that relies on speed, movement and, the ability to strafe.  Right now he's in the top 25 PvE , just starting serious PvP content but, so far, is proving to be nearly impossible to kill - can't kill my character if you can't catch him and, with the help of using my attack speed buffs and, a movement speed buff, plus stacking the subscriber buff for being a paid player, which adds another 5% to movement speed, I've managed to compensate for the lag.

Yes, it means spending a bit of cash to be competitive in a PvP game but, 15.00 a month is not much to spend to gain the edge you need.

With games, just don't choose a first person shooter and, do a little trial and error, the common or favored, recommended rotations and styles might not be right for satellite, most are based on pings under 100 ms, six to eight times that means you may need a different style and rotation to compete.
(Edited)
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Ricky5

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Dude, just play games that don’t need internet. They are called single player games. Sorry stuck w/ viasat
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Deku (The #1 Hero Data Saver), Champion

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Ya need a more in-depth of the related topic. Not just 1 sentence and it's done. You need to answer the given question/s an accurate in-depth analysis of how it's going to turn out and so on.
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Justin

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Just got a new gateway from viasat and tried to play league of legends and apex. Both had major lag and no matter what i tried it wouldn't help. League kept telling me i had about 800-900 ping and when i test the connection with speedtest.net it says my ping is over 600 even with around 50mb/s download. I'm really confused as to why this happens or how i could fix it. what do i do?
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Matt B, Viasat Employee

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The high ping rate is a result of the distance signal has to travel to reach out satellite, and return to Earth.  The satellites orbit around 22,000 miles up, far enough that it takes time for even light to reach them.  
This is a limitation of satellite internet, and can't be fixed.

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