I called and wanted internet again. The person said oh yea this will be good for all of your kids. They can game freely on any device lag free. So next week they came installed it. I logged onto fortnite and I couldn’t even move. They lied straight to my face and i am not happy. On top of blackmailing and dragging us into this they made us sign a 2 YEAR CONTRACT so we’re stuck with this crap for 2 years. If anyone has any ideas on how to fix the ping please help me out.!!
Posted 1 year ago
Steve Frederick-VS1/Beam314, Champion
VeteranSatUser, Champion
The person I was on the phone with was saying we could game lag free and it’s not lag free my ping is about 800-1000
"On top of blackmailing and dragging us into this"
Please explain what you wrote.
Please explain what you wrote.
He said if we were not happy at any point we could cancel but we weren’t paying attention and they made us sign a contract then we called to cancel and we couldn’t after they said we could. Then they worked their magic saying we would enjoy this and I can’t even watch YouTube videos in hd or above 360p without it freezing.
Steve Frederick-VS1/Beam314, Champion
I don't understand how they "made us sign a contract". You chose to sign a contract, and commit to the 2 years. You certainly can cancel at any time, it will cost you $15.00 for each month remaining on the contract.
It’ll make my credit decrease about it. I’m 43 years old and have what I need for the rest of my life. I won’t be payin 15$ every month lmao.
9mi9mi, the ping can never be fixed. Other things with your service can. Watching youtube and streaming services are restricted to 1-2mbs, but can still be watched if you set them right. If the ping is a major problem then you will need to cancel and pay the small fee instead of the $2000 + over 2 years.
nah G ain’t nun stoppin me homie internet sucks
Then you better talk to Customer Servicec we all know that this world is full of liars that only wants to get a Sale, but anyways i am pretty sure that for 1 liar there is 1 person who will care about you and will help you.
My wife was told that this would be great for gaming and the latency was lower than the previous version using the next gen Satellite. I told her she had SUCKER written across her forehead because the latency is so bad that even Minecraft won't connect. Half the web pages time out on image loads. And we have the 50GB Gold.
My kids play Minecraft with no issues. I'm in a large beam on VS2 which only offers 12mbps speeds.
Andy
Andy
Brad, Viasat Employee
Minecraft shouldn't have an issue from customer reviews. First Person Shooters on the other hand are problematic due to latency.
GabeU, Champion
Half the web pages time out on image loads.That has absolutely NOTHING to do with latency.
Minecraft doesn’t need to even connect that’s why it works good
Stephen Rice, Champion
VeteranSatUser, Champion
And it is only Tuesday!
These weekends are getting longer and longer.
VeteranSatUser, Champion
Either people only what to hear what they want to hear or people will say anything for that sale.
The truth is probably in the middle.
The truth is probably in the middle.
You are 100% correct VetSat. I've actually had customers put their phone on speaker and have heard sales reps (not Viasat reps) say stuff that is totally false....they just wanna get that sale.
You are also 100% correct in saying that some folks hear only what they want to hear. I've had customers say I said things that I never did. For some, if they think it, it MUST be true.
Andy
You are also 100% correct in saying that some folks hear only what they want to hear. I've had customers say I said things that I never did. For some, if they think it, it MUST be true.
Andy
VeteranSatUser, Champion
I dont envy your position Andy. You are a top Viasat dealer, but yet everything just seems like a mess now. Problems with 2, congestion with 1, customers with unrealistic expectations for satellite internet, etc. Any new customers must be real.hard to please.
That's why I've refocused my advertising efforts BACK to Dish, DTV and the installation of cell phone amplifiers. I now do just about as many cell amps as I do Dish and DTV combined. I still do some Viasat installs but not NEAR the numbers I used to do.
Andy
Andy
what cell amp do your recommend for verizon jetpack Andy I get 2 to 3 bars now afraid that will drop when leaves come out and that is only reason I havent cancelled viasat just yet but I had a cell signal booster for ATT from Wilson for some years but now no need for it but still have inside and outside antennas
GabeU, Champion
Unfortunately, Andy's no longer participating in the forum. :(
Stephen Rice, Champion
Andy got banned because Viasat felt he was committing fraud. Such irony.
(Edited)
VeteranSatUser, Champion
To answer your question Sandy, you could get a Wilson 4G antenna/booster combo (around $500), but your best bet might be a passive antenna for $100. Critical to point it directly at the tower though.
BTW, Andy is well aware what is going on here and with Viasat.
BTW, Andy is well aware what is going on here and with Viasat.
GabeU, Champion
BTW, Andy is well aware what is going on here and with Viasat.That I don't doubt. :)
VeteranSatUser, Champion
Well I know for a fact.
He is no longer on the dealer advisory counsel anymore either. But with what has happened lately, not sure if Viasat is listening to that counsel anyhow (if it still exists).
He is no longer on the dealer advisory counsel anymore either. But with what has happened lately, not sure if Viasat is listening to that counsel anyhow (if it still exists).
Andy was banned for committing fraud? Was he writing the Viasat TV ads on the side?
Steve Frederick-VS1/Beam314, Champion
Nope, just the opposite. He was telling the truth about some of the policies that Viasat had, and as a dealer and installer, I guess he was just supposed to be a "yes sir" puppet.
Matt B, Viasat Employee
No, he admitted to violating company policies, and advocating for others to do the same.
Diana, Viasat Employee
Hello 9mi 9mi, Did you speak directly to Viasat or one of our dealers? Please send your account and contact information to viasatlistens@viasat.com and we can review your account. We'll see what we can do.
Here is a link about some video games that may or may not work with satellite internet. As Old Lab pointed out satellite internet has latency. Diana
Here is a link about some video games that may or may not work with satellite internet. As Old Lab pointed out satellite internet has latency. Diana
Bev, Champion
Deku (The #1 Hero Data Saver), Champion
wait... are you playing onto a pc??? if so... then... i would suggest you getting a nintendo switch... cause... i can play fortnite just fine onto my nintendo switch with my 3rd party router netgear n900. i can also play splatoon 2 onto my nintendo switch just fine also...
BUT!!! IF you are using a pc for fortnite... then... i ummm... cant help ya on that one... BUT!!! just wanted to say i can play it onto my nintendo switch though!!!
P.S.!!! DO AS BEV SAYS!!! SHES AN EXPERT ONTO THIS KINDA STUFF FOR GAMING!!! :3
BUT!!! IF you are using a pc for fortnite... then... i ummm... cant help ya on that one... BUT!!! just wanted to say i can play it onto my nintendo switch though!!!
P.S.!!! DO AS BEV SAYS!!! SHES AN EXPERT ONTO THIS KINDA STUFF FOR GAMING!!! :3
Bev, Champion
I dislike controllers, I'm a die hard KBM gamer so, I will never own a console. If it won't play on PC, I won't play it.
Deku (The #1 Hero Data Saver), Champion
@Bev oh wowza!!! @>@ ya see... for me i dislike the keyboards and mouses for gaming... i never liked the feeling of the keyboard and mouse when playing minecraft OR brawlhalla...
SOOO!!! i quit playing with the keyboard and mouse and switch to computer... but since... i uninstalled it... i just play brawlhalla onto my desktop... when i do launch it... i plug in my xbox 360 controller and play it that way with my friends online :3
SOOO!!! i quit playing with the keyboard and mouse and switch to computer... but since... i uninstalled it... i just play brawlhalla onto my desktop... when i do launch it... i plug in my xbox 360 controller and play it that way with my friends online :3
Bev, Champion
Haha, we need half of each other's hands for gaming. I feel the same about controllers. Mix up our hands and, we'd both like gaming both ways. XD
(Edited)
Matt B, Viasat Employee
Swapping hands never turns out well in my experience. Just sayin'
GabeU, Champion
OMG...did you really just say that? ROFLMAO!!!!!!!!
VeteranSatUser, Champion
I am with Bev. Old school veteran gamers play on gaming rigs.
GabeU, Champion
The last console I owned was an SNES I bought in late 1993.
Brad, Viasat Employee
I had a "Old School Video Game" night last summer at my place. Had a emulated NES on the Wii and hooked up my Sega on a second TV. Nearly everyone played on the NES and would spectate rather than play Sega. Super Mario 3 was the game everyone wanted to play.
I bought one of those retro SNES off Amazon a while back with one of those 150 games in one cartridges......Super Mario was by far my kids' favorite. I was amazing to see how FAST they figured out the little tricks you could do. Me? Galaga.
Andy
Andy
Deku (The #1 Hero Data Saver), Champion
@Andy Schack ^o^ OH MY GOODNESS!!! I ALWAYS WANTED ONE OF THOSE RETRO SNES CONSOLES!!! ;-; i envy EVERYONE who has one of those ;-; HEY!!! DIDJA KNOW THAT there is a rumor going around about nintendo going to create a mini n64 :3 IF THEY DO!!! I SURE HOPE DONKEY KONG 64 IS ON THERE!!! :D as my big brother did beat that game entirely!!! :D he completed it 100% :D so yeah :3
This is the console I bought...has hdmi output which is important because many new tvs will NOT see the signal from a game that has the yellow, red, white composite outputs....you have to run them through a ch3 rf modulator
https://www.amazon.com/gp/product/B072PC59FQ/ref=oh_aui_search_detailpage?ie=UTF8&th=1
Have to use one of those big controllers. Used to sell these at my Radio Shack
https://www.amazon.com/gp/product/B078N9BN2B/ref=oh_aui_search_detailpage?ie=UTF8&psc=1
This is the cartridge I bought
https://www.amazon.com/NES-Super-Games-Multi-Cart-Nintendo/dp/B0796GTB1S/ref=sr_1_11?ie=UTF8&qid...
....has everything I wanted....Mario, Donkey Kong, Galaga, Millipede, etc
Don't think I spend much over $100 on all of it. I spent WAY more than that back in the day when I fed the arcade machines at the local 7-11
Andy
https://www.amazon.com/gp/product/B072PC59FQ/ref=oh_aui_search_detailpage?ie=UTF8&th=1
Have to use one of those big controllers. Used to sell these at my Radio Shack
https://www.amazon.com/gp/product/B078N9BN2B/ref=oh_aui_search_detailpage?ie=UTF8&psc=1
This is the cartridge I bought
https://www.amazon.com/NES-Super-Games-Multi-Cart-Nintendo/dp/B0796GTB1S/ref=sr_1_11?ie=UTF8&qid...
....has everything I wanted....Mario, Donkey Kong, Galaga, Millipede, etc
Don't think I spend much over $100 on all of it. I spent WAY more than that back in the day when I fed the arcade machines at the local 7-11
Andy
Deku (The #1 Hero Data Saver), Champion
@Andy Schack ^o^ THANK YOU SO MUCH!!! :D ill check them out :D
GabeU, Champion
I bought an Atari Flashback II years ago, and that thing is a blast.
Now I just use the Raspberry Pi to play old games, but I still do break out the Flashback II every now and again.
Now I just use the Raspberry Pi to play old games, but I still do break out the Flashback II every now and again.
Brad, Viasat Employee
I thought about doing the Pi route but the modded Wii loads ROMs just fine.
GabeU, Champion
I went the Pi route due to it being fairly inexpensive. And I got it to be able to do other things with it, too. Plus, it just amazed me that something so small can do so much.
I even bought a Pi Zero W, knowing full well that it was slow as molasses. Just having a computer that's slightly larger than a stick of gum, yet still have it play old games nearly as well as the Pi 3B+, is something else.
Unfortunately, though, the site most used for ROMs just stopped providing them. They were getting nervous about Nintendo and their habit of going after sites that host game ROMs, so they decided to stop providing them. ROMs are still out there and still easy to find, but this particular site had just about every game you could ever think of, and they were trustworthy, as well. They even had ROM packs. You could download a ROM pack that had every SNES action game, or every NES RPG game... that sort of thing. It was pretty nice. I got a few Atari 2600 games that I played when I was a kid, too.
I even bought a Pi Zero W, knowing full well that it was slow as molasses. Just having a computer that's slightly larger than a stick of gum, yet still have it play old games nearly as well as the Pi 3B+, is something else.
Unfortunately, though, the site most used for ROMs just stopped providing them. They were getting nervous about Nintendo and their habit of going after sites that host game ROMs, so they decided to stop providing them. ROMs are still out there and still easy to find, but this particular site had just about every game you could ever think of, and they were trustworthy, as well. They even had ROM packs. You could download a ROM pack that had every SNES action game, or every NES RPG game... that sort of thing. It was pretty nice. I got a few Atari 2600 games that I played when I was a kid, too.
Bev, Champion
Dude, just play games that don’t need internet. They are called single player games. Sorry stuck w/ viasat
Deku (The #1 Hero Data Saver), Champion
Ya need a more in-depth of the related topic. Not just 1 sentence and it's done. You need to answer the given question/s an accurate in-depth analysis of how it's going to turn out and so on.
Just got a new gateway from viasat and tried to play league of legends and apex. Both had major lag and no matter what i tried it wouldn't help. League kept telling me i had about 800-900 ping and when i test the connection with speedtest.net it says my ping is over 600 even with around 50mb/s download. I'm really confused as to why this happens or how i could fix it. what do i do?
Matt B, Viasat Employee
The high ping rate is a result of the distance signal has to travel to reach out satellite, and return to Earth. The satellites orbit around 22,000 miles up, far enough that it takes time for even light to reach them.
This is a limitation of satellite internet, and can't be fixed.
This is a limitation of satellite internet, and can't be fixed.
Old Labs (VS1-329-L12FZ)
https://corpblog.viasat.com/satellite-internet-latency-whats-the-big-deal/
dawsonwhitaker75
Libby
On a side note, I noticed that say you are up the stairs on second then later you are back down the stairs again. It’s so annoying. Though you’re stuck with it. We’re on the bronze plan so streaming, Facebook, and 180hp (HD) on YouTube just won’t work with it.
We’re already over due on our plan and can’t even use Netflix until AUGUST. I mean not bad but you really have to watch at how much you’re using.
My advice, don’t get the bronze plan. Get gold or something. Despite it being expensive it’s probably worth it if you’re an x-box or PC mmo-gamer.
I have to make some sacrifices to YouTube and Twitter because it uses so much background GB.
A typical 15 minute use of YouTube uses about 870MB per hour, and that’s only streaming in 780hp. Let alone 180hp.
A regular 480hp video chews up 30 frames per second. Before committing to an internet provider, look at what you’re getting yourself into first.
Check the reviews, see how much MB/GB a game uses. Always compare and contrast before you buy plans. The research will be worth it in the end, especially if you’re a twitch streamer and Fortniter like me.
Hope this helped.