Why is my internet so slow? It's 2am, I have used 58% of my plan & it renews in 3 days?

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  • Updated 7 months ago
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Charlotte Canales

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Posted 7 months ago

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Bev, Champion

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Charlotte, there are many reasons you may see slower speeds. The most common one is congestion on your beam and, at 2 AM I would suspect that is the case. Some customers still have a midnight to 5 AM free zone and may be doing downloads at that hour. More have a 3 AM to 6 AM free zone so, may be now online, waiting for time to start downloads.

Weather either at your home or, at your gateway can also be an issue as could maintenance at your gateway.

Sometime rebooting and power cycling can help.
Here is the correct way to restart your wireless router and Exede modem (and yes, the order really does make a difference!)
*Note: If you have a WiFi Modem where the router and modem are one unit, you only have to worry about unplugging that device.
  1. Power-down the computer connected to your Exede modem
  2. Power-down the router (unplug it)
  3. Power-down the modem (unplug it)
  4. If you have an Ethernet cable connecting your computer to the modem, disconnect it. Wait a moment, then plug it back in.
  5. Make sure the Ethernet cable from the router is plugged securely into the back of the modem.  *Note: Wireless routers do not require a cable connection to the computers they support
  6. Plug in the modem. Wait until all LED lights on the modem are solid
  7. Power-up the router
  8. Power up your computer
All better? Yay!

 If your speeds do not pick up by 9:00 AM, call 855-463-9333 or send an email to exedelistens@viasat.com and, ask them to take a look and see if everything looks okay on their end or, if there is something that needs to be done.
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Bradley

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It would help to post what speeds you are actually getting, but that said, I don’t buy the argument that there is congestion at 2am. If there is (and I fully understand freeze zone time), Exede hasn’t planned their network allocation very well on your beam.

The reasoning of congestion is the root of all problems is oversold and over bought into by some users.

No one walks into Walmart, puts a $150 on the counter, and says give me whatever you want cause I’ll take it.
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Judge and Jury

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 @ Bev,

Yup, you got that right.

@ Old Labs

Thanks for the info.  I have only dealt with the telemetry analysis in our group but I've seen enough just with that to know I won't use it or allow it to connect on my network.  If guest come, leave the computer at the door.  It's also a network exploring monster.
 
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Bev, Champion

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I use it, have to for the games I beta test, but were I not the sort to go all but tear this beast apart to figure out all of the ins, outs and sneaky stuff it can do, I'd have an at risk, data gobbling, information sharing monster for a gaming rig.

The silly thing is on my network, as is a wireless printer, which, incidentally, if you have one and, tell Windows 10 it can't connect to the router, it will connect to an unsecured wireless printer and, via that, to the internet and, there goes the data and info again. One more headache to add to windows 10, if you have an older wireless printer that can't be secured, get rid it or Win 10, if it's a newer printer, secure the darned thing and don't tell Win 10 how to connect to it unless you have spent the hours (lots of them) required to KNOW you have Win 10 under control.

And, one wrong click in the charms bar down there and, now your computer is a mobile hot spot, sharing your connection with a rather easy to hack default password and, you might not even notice you accidentally clicked the wrong spot on the screen.

 Good fun. As if securing the router weren't enough, now it's printers and one stupid wrong click and, you're broadcasting an open network all over your place, and maybe into the street and, neighbor's house.

Oh and don't forget Win 10 can allow IoT bluetooth devices to access the web too. Win 10 just loves to share your network (sharing is ON by default) with whatever it can lure into connecting I think. I swear this beast goes fishing for things to connect around here LOL (Not really but it can seem that way when you get digging into all the ways it can use data and, use your network.)
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Judge and Jury

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During the term of President Dwight D. Eisenhower, a government program was started called "The Office of Total Information Awareness" and I don't think it was ever dissolved.  I seem to remember it was about that time that the "All Seeing Eye" was put on the back of the one dollar bill.  No, I'm not that old, I just studied U.S. history a long time ago.  Today we have Microsoft who at the initial release of Windows 10 was asked why all the spying and telemetry?  Their answer then was that they could track every user and use it to find terrorist.  Today that answer is not so popular and has been changed to "provide a better customer experience and enable targeted advertising" as well as supposedly helping to make Windows "better."   I believe their first story story prevails to this day.  The only problem is, we may not all be terrorist, now, but who know the future of society and laws that may someday cause us to revolt?  Sure will be nice to see where all that is starting and "nip it in the bud" before it spreads too far. I'm also not a much of a conspiracy theorist, I am not blind either and can see the path we are on.  What we enjoy today may be a near-capital offense in the future.  Windows 10, you can keep it,  Facebook, you better not even put my name in there.
 
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Stephen Rice

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I miss DOS.
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Bev, Champion

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I know how you feel but my volunteer (with perks in some cases) activities pretty well require me to have the latest version of WinDOZE and, a FB account. I personally detest FB but, it has it's uses, Like ExedeEasyChat - it's easier to use than the SMS system and, can save a call or email to support or the CSM team here.

Now Twitter, I actually like using, it's a bit easier to block and, control what I see there.

I do agree that Windows could easily become an easy avenue for Big Brother, more than it is in effect today with little effort and just a few updates, so much could be forced monitoring by Microsoft and, whomever they chose to share that information with. I watch it like a hawk every time it updates to make sure all of my settings remain off, blocked, forbidden, etc...so that it isn't sharing more than I want shared.

Same for my firewall, I check it often to be sure everything I set is set as I want it.