Why is my internet always being cut off??

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  • Updated 3 years ago
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I have moved to *removed address*, Beattyville, KY this week and the internet is always being cut off. Last month I increase GB to 25 and am being cut off or cannot get online at all. I haven't been here all month, so I could not have used 25 GB. My phone # is *removed*, please call me and explain.
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William Avenarius

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  • upset. Paying $100 amonth and cannot get service!

Posted 3 years ago

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Matt B, Viasat Employee

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Hi William,

I removed your personal info from your post, as this is a public site.  In the future, only provide this info in a private message, such as an email sent to ExedeListens@viasat.com.

I did get your account number before removing it, and I'm seeing some issues with your signal value.  It looks like early June, your signal strength started to drop, and it's now at the point where it's barely able to connect to the network.  I would suggest calling into Customer Care at 866-945-3258 and setting up a service call.  My bet is you have a bad transceiver.