Slow download speed and a random question to follow

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  • Updated 3 years ago
  • (Edited)
Why is it that my plan is supposed to have a 12 Mbps download speed but litterally the best i have ever got on is 5 http://www.speedtest.net/my-result/44... and a second question where do I find out when my contract ends?
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nehpets ecir

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Posted 3 years ago

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Knight Rider

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You are most likely in a congested beam, but that dont mean you cant get the advertised speeds.  If you send exedelistens@viasat.com an email with your account/ contact info referencing this post Exede Diana or Exede Lindsey will reach out to you and review your account and see what they can do to help you.
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Exede Lindsey

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Hello Nehpets, I would be happy to check your account concerning your download speeds to see if we can correct this issue. In regards to your contract, you can view a copy of your 24 month service agreement at myexede.net. I can certainly provide you more information concerning exactly as to when your contract ends. Please feel free to send us an email with your account and contact information. Thank you.