Why is my bill $135/month when the service that provides twice as much data is $75/month?

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  • Updated 5 months ago
I was looking into other plans and found out the better plans cost less than what I'm being charged for mine. What gives?
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Pete Esche

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  • going broke.

Posted 5 months ago

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VeteranSatUser, Champion

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Yep...
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MEM

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So are you going to switch?
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Andy Schack

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Not enough information given to be able to comment. 

Andy
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Steve Frederick, Champion

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Pete, if better plans at a lower cost are available to you, why not just switch?
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wm4bama, Champion

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Check to see if those plans are offered in the spot beam you're in...Some plans are only offered in certain beams...also make sure those plans are offered to existing customers...some plans are only offered to new customers...Some plans require you to get a different modem and if a plan is offered on VS-2 you will need a service call to install new hardware and realign the dish..

Easiest way to check all these questions/options is to go here and enter your zip code and then click the "Existing Customer" button..

 https://www.viasat.com/internet

You can also log into your Dashboard and click "See more Plans"
(Edited)
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Pete Esche

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Yes... that is what I did. More specifics... my last bill breakdown was $110 for Liberty 12. It says I can get Liberty 25 for $75. It doesn’t say what Liberty 12 should cost. I know I’ll have to call, but I’m trying to sort out if it’s worth anything at the current speeds (or lack thereof) that I’m getting.
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Bev, Champion

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Even if the speed nor the amount of Priority data changes, if your bill gets lower, then I'd call that a worth changing plans. Even if that's just 20.00 or so a month less, that's 140.00 a year saved and, I'm sure you can find something to enjoy that 140/year on. :)
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VeteranSatUser, Champion

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Definitely make the change. If they won't let you and your two year commitment is past, cancel one day, new customer next day. It will mean a new two year commitment but if you know you won't change in 2 years, save the money.
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Brad, Viasat Employee

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With plans varying so much from place to place and at different times we don't announce plan availability. We're also very much in favor of giving folks the option to be grandfathered into their accounts but every once in a while something like this would come along. I would recommend the jump