Slow internet

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
For so long I've settled for slow and no picture Facebook, don't I deserve a pictured Facebook and fast internet? Very frustrated.
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Marilyn Rhoades

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Posted 3 years ago

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Marilyn Rhoades

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Very desperate for an answer.
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Bev, Champion

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I would guess that the library has DSL and, you have satellite at home. Satellite is slower and, has a higher latency. If you've used up your data allowance or priority data for the month then, it gets even slower for you at at home. That's simply how satellite internet is.

It's better than dial up but, not as good as DSL.
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Jim, Champion

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Exede is faster and more dependable that a lot of DSl out there. I'm guessing Marilyn's system could stand some tweaking. I'm sure a mod will be responding. They can look at your modem stats remotely and try to help figure out what's going on. Please share where you are located.
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Diana, Viasat Employee

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Hi Marilyn, Yes you do deserve to be able to see pictures in Facebook.  Please send your account and contact information. We'd love to help you with this issue.  
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Dave Eicher

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Marilyn, what browser are you using to view Facebook. I had issues with Firefox not bringing everything up, but I went back to Explorer and everything is coming up fine with them.

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