Billing

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  • Question
  • Updated 1 year ago
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  • (Edited)
Why is it that Exede cannot tell me how much my bill is when they are taking it out of my account two days from now?
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Ben R

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Posted 1 year ago

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Bev, Champion

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I have asked that question many times myself. I know that's how the system works, the bill isn't available until the email goes out, the DAY of your billing,  by the time anyone can see the bill, it's already been drafted from your payment method.

I agree that needs to change, Viasat knows that's a needed change - at least let us see our bills 2-3 days before you draft our payment methods for them - easier to fix errors than issue refunds.
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Brad, Viasat Employee

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I believe there are plans to do this. I don't know when that will be executed but I know that this is something a lot of customers expressed concerns with. We're aware and are working on it!
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Petra Blum

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Your bill will never change, it is always the same amount, unless you buy more data, during the process of buy more you will be told how much more it will add to your bill. There is only 1 time that your bill will be $ 2- $3 more and that is when the one time a year property tax gets charged and that is usually between Jan and May.
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Bev, Champion

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Petra, in most cases that is true but, changes in you bill also happen when you change plans and, there are prorated charges or credits, when you need to replace equipment such as upgrading to Boost 25 and, if you switch for a residential to a business account or, visa versa and, the system may try to charge you for unreturned equipment even though you are still using and, leasing the equipment.

In those cases, it would be great to be able to view your bill before it's drafted form your payment method on file and, if there is an error, it would be easier for Viasat to correct it before the draft rather than have to issue a refund. It would also spare customers possible overdraft charges in the event of a billing error.