Why is it that every time I call in for a simple question

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  • Updated 6 months ago
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Why is it that every time I call in for a simple question or to pay my bill I get bombarded with questions about my account online or if I want the phone service then I'm sent to a survey. A 5 min call  turns into 15 min.  I hate calling Viasat
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Molly Gold

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Posted 6 months ago

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Brad, Viasat Employee

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Hi Molly

A lot of that is account verification. All phone agents are required to do that for account security.