Why is Freedom cheaper for new customers?

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  • Updated 5 months ago
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  • (Edited)
Exede freedom offer cheaper for new customers they offer the freedom plan where I am at area code 38635 for 49 for three months then 69 after 3 months. A few people I know got it for that much. I called and said I would have to get it for 99 being an existing customer. Even if I cancel after four years to become a new customer I still can't get it for 69 like the rest. My next step is better business bureau. They have customers paying two different prices and this is the thanks I get after years of service for new customers to have it better than me thanks exede
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jerome monroe

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  • discriminated against

Posted 1 year ago

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Brad, Viasat Employee

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Hello Jerome,

On occasion, the marketing team offers packages for new customers at certain prices in beams they want to attract more customers in. If you email me at exedelistens@viasat.com I can see if I can help you a bit. 
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I tell ya EXEDE is my only choice. I have nothing else for miles. And being a disabled Veteran on a low fixed income that $120.69 is hard to chew sometimes. I wish the price was lower, I been doing this for 3 years now. I would like to have all the money I have spent just for internet alone..
I am so far out in the sticks I can't even have a Big Mac attack and survive it.
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Same problem here.  Husband is beginning to talk about cutting his losses on the prepaid lease and going to Hughes.  I'm thinking, cutting our losses and going with our att unlimited plan tethered.  Between the two of us, we have 44 GB of priority data, unlimited for Direct TV (though it may be dish, senior brain)
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Bev, Champion

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Be careful with AT&T, read your contract, that Unlimited isn't. It's only high speed up to a certain number of GB used and, that's probably on the device (phone or tablet only and, does not apply to tethering or mobile hot spot usage. That is likely very limited to something around 10 GB per month. That's what most cellular carriers do. Unlimited but, high speed only for 20 something GB, then slowed and, very limited tethering or mobile hot spot data.
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Priority date to 22 gb, 11 gb priority tethering.  No limit on (its either Dish or Direct TV provided it goes through the phone app to the tv.)  After the priority, depends on the volume on the tower - we are in the boonies, no that many on the tower.
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VeteranSatUser, Champion

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It's Directv because AT&T owns them.
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yup - watching USA network on my phone while folding laundry.  App is Direct tv.