Why can't I get a strait answer on how much my bill will be?

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  • Updated 6 months ago
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  • (Edited)
Why in the world cant a person get a straight answer on how much their bill is.? One day they take so much out , and i be damed if they dont take more out the next day. Pisses me off big time! Cant wait until my contract is up.
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Beth Berry

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  • pissed off

Posted 7 months ago

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Betsy

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Because they don't know what it will be. Depends on how much extra gigabytes you buy throughout your billing cycle. We've had our bill go as high as $900.00 if we have company. Even if we are gone our data use age goes over 10 days after our new billing cycle starts. Gonna try Hughes Net, they come tomorrow.
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Jim16, Champion

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"We've had our bill go as high as $900.00"

You have got to be kidding.  Why would you do that?
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Beth Berry

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Hope you get better service with them. As many complaints as these people get they should open there eyes and wake up and smell the coffee. People are pissed everyday. And soon they will be put out of business. Cant even get a copy of you bill. And that sucks.
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Steve Frederick, Champion

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A copy of you bill is available using the Exede Dashboard.
(Edited)
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Bev, Champion

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You can view your bill from https://my.exede.net/ as soon as it's available in the system, which is generally on your billing date.
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Gregory Davis

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Not sure why you have a need to purchase extra GBs.  Just 10 days into our data cycle and just received a message telling me we are on "Liberty Pass".  We just had "Family" over for this past Thanksgiving weekend.  I'm sure they helped us eat up our 25 GB data plan.  In the past we have managed to "get by" on Liberty Pass.  Normally our family (3 kids, 2 adults) have managed with 25 GB for most of the data cycle.  My # 2 daughter is heavy into "music" and our # 3 daughter says she's doing homework (actually watching youtube videos).  Anyway we have a small business which because of the nature of our computer controlled equipment has forced us to add internet connectivity to this equipment.  This is to facilitate our software/hardware vendor doing software updates and/or monitoring problems.  For this reason I decided to add a second ISP (Hughesnet) to support this effort.  We will still stay with Viasat/Exede for our family communication needs (school work, email, on-line banking, limited entertainment, ...).  When Viasat 2 becomes available we will be looking at what plans are available and possibly what potential plans are made available with Viast 1.  Note we've been with Wildblue/Exede since 2007 and with no plans to leave.
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Beth Berry

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Well im glad yall have had good service with them. I see so many complaining everyday. Its terrible. You would think they would take the hint and quit ripping people off.
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Beth Berry

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After they take out so much the day before and more on my billing date.
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Bev, Champion

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If you give customer care a call at 855-463-9333, they will be happy to tell you what you were billed for. They don't have access to the billing statement any sooner that you do via the customer portal but, if you have questions about it, they will answer them.
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Beth Berry

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Half of them you cant understand and they dont have a clue either all they can tell you is what they are reading off of the computer. And then put you on hold to ask someone else why, then they com back with im not sure i will have to ask my supervisor and then for some reason. CLICK they hang up on you. Its pathetic!
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Ron D Stricklin

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Beth call in and when you get to the first person ask immediately for a supervisor. They will try to talk to you but don't even bother talking to them about your problem. Make it clear that you in no way want to talk to them and that you need a supervisor now. The supervisors suck but only half as bad as regular customer service.
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Beth Berry

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Ill try that next time. But sometime i think they put you on hold long enough to tell another person about it. And they come on pretending to be a supervisor. Because its the same story just worded differently. Thanks Ron!
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Brad, Viasat Employee

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Hi Beth!

If you make no changes to your account or purchase more data you can expect it to be the same each month. Since we do a pro-rated billing plan we charge you for the month in advance so should you do any changes or purchase data that reflects on the following month's bill. 
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Beth Berry

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I made a change 4 months ago. I never go over my data. And i have been billed extra for 3 months now. Whats up with that?
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Diana, Viasat Employee

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Beth, your bill will reflect any changes you made four months ago. I can see your last bill dated 11/8/17.  Please give us   a call at 855.463.9333 and we can discuss the bill and all of the charges with you.    You can also send an email to exedelistens@viasat.com and include your account and contact information
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Betsy

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Pat response, then you , Exede, tell us, customers, Social Media. Even if you aren't home, your data is used up by Social Media MMMM. You can't fight the devil. You just gotta pay if you have to have Exede as your carrier. After 4 years we are going to try Hughes. Probably same crappolla. We shall see.
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Ron D Stricklin

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Hughes sucks as much as exede if not more honestly. Check to see if you have any fixed wireless providers in your area. Like AT&T has just launched and is expanding fixed wireless in its wired territory. Right now the speeds will be in the 10mbps range but I thinks about $60 for 150 GB and if you run out $10 gives you 50gb.
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Jim16, Champion

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I'm sure Hughes will like taking $900 a month from Betsy too!
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Betsy

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Nope , Jim 16, Champion I won't put up with this anymore. I will cancel it too and do without. These companies take advantage of our "NEED" for internet. Our family will do without in our home. Done with this dishonesty.
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Jim16, Champion

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Your family will thank you.  I'm sure they are ticked at you for throwing $900 away on company coming over and playing on your internet.  You have just improved your families quality of life. 
Steak for dinner tonight!