why im not getting speeds enough to stream now that I purchased more data

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  • Updated 4 months ago
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I purchased a plan with more data to steam movies an was receiving 14-20meg an now cant steam anything with1.5meg what did I doo?
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robert colletta

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  • not pleased

Posted 4 months ago

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Troy Carter

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You’ve entered the Viasat twilight zone....more money, less service. I did the same thing. Go figure
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Deku, Champion

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well to be honest... it is UPTO AND NOT GUARENTEED ONTO THE SPEEDS so therefore... its NOT guarenteed sadly :/ BUT!!! it could be also that its peek hours so the internet during peek hours are from 5pm to 12am or 2am where everyone is online all at once so it could be network congestion or the peek hours :/ so sorry about you not getting your speeds ;-;
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Mark here

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How about if Viasat stated what you will get as a minimum! The lack of respect for their residential business is terrible! You can point out how their corporate lawyers word the contracts, but that does NOT make it right!
(Edited)
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GabeU, Champion

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People need to read those contracts before signing up.  It's too bad that so few choose to.  And they can't, and won't, give a minimum, as it can't be guaranteed.  
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VeteranSatUser, Champion

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Some of the beams are very very congested. Tonight I was pulling around 700kbps. That is normal for me during Primetime, and often that is too low to stream video.


What I have to do is preload video and then stream it independent of the internet's speed. Unfortunately, that can be technical for a lot of users and not easy to do.


What can you do? Avoid streaming in primetime, but that isn't very practical.
(Edited)
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Troy Carter

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Yeah everybody buys into that same ole response...speeds up to and not guaranteed. What a bunch of bull. Why does Viasat sell something they know they can’t deliver. The majority of Consumers work during Viasat’s no peak hours. My question to Viasat is why continue to sell something you can’t deliver.... IT’S CALLED GREED!!! They never tell you that the service in your area is maxed to capacity and then you can’t cancel the service once you find out the truth. Let me take that back, you can cancel with a large termination cost!!! What a ripoff
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Deku, Champion

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well to be honest... the REP ALWAYS I MEAN ALWAYS tells people UP TO and also NOT GUARENTEED they always tell there customers of who wants to buy viasats service... its basically when one hears the word satellite internet... its like... they dont look up the meaning of satellite internet at all... they just go with the flow and stuff... this is what i always say to people satellite internet is ONLY I MEAN ONLY A LAST RESORT IF!!! YA DONT HAVE CABLE NOR DSL INTERNET!!! i mean not trying to be rude or nothing but... they gotta know this... its not that hard to look up :/ sorry not trying to be rude nor anything :/
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VeteranSatUser, Champion

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$15/month isn't a large termination cost. How do you think they "pay" for free installation? Installations cost money. You either use the service for two years to pat off that installation, or pay early termination fees. Your choice.

Viasat didn't do itself any favors by offering these "unlimited" plans about 9 months ago. I am convinced that caused more cingestion. But it has stopped selling more subs in certain parts of the country, and I will give them credit for that.
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Mark here

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Well Viasat continues to sell on my beam, not unlimited, but the fact that they are selling ANYTHING on my beam is bull$hi!. Even when I am in my "Priority" zone I get under 1mb speeds more than not. Tonight off "priority"  pure crap...
this result
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VeteranSatUser, Champion

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Yea. I have seen that during primetime for me too at times. Since I got satellite internet over 20 years ago, I guess I am use to it.
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Mark here

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.....and to think that in 1 generation we lost the time-honored traditions of a person's handshake was their word and their word was good as gold, not locking the door when leaving the house, how about truth in advertising.....all but memories
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GabeU, Champion

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We didn't lose truth in advertising in one generation.  Advertising has been skewed since the beginning of time.  
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Stephen Rice, Champion

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Snake oil salesman have been around for a very long time.
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Brad, Viasat Employee

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Hi Robert

Please send an email to viasatlistens@viasat.com. I can take a look for you to see what's going on. Some plans will deprioritize on speed after hitting a certain amount of data.