Why I'm being charged for a promotional 20g 4 10g

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  • Updated 3 years ago
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Was given a promotion when I first received exede now I have a charge for after the 6 months was up
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Rin Mikels

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  • Upset!

Posted 3 years ago

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Old Labs

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Sounds like you signed up for the "promotional' double data for 6 months plan. Now that 6 months has passed you're back to the normal.

However, sending an email to exedelistens@viasat.com along with your account and contact information should yield a definitive answer.            
(Edited)
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Diana, Viasat Employee

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Hi Rin, There was a promotion as Old Labs mentioned for 6 months you received double the data for price of 10GB plan. Please send your account and contact information to exedelistens@viasat.com and we'll review your account to verify. Thanks in advance.