why has the internet slowed down the last 3 weeks takes a long time to come up does my sat need realigned?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
mad and upset
Photo of Effie Barnette

Effie Barnette

  • 0 Posts
  • 0 Reply Likes
  • frustrated

Posted 9 months ago

  • 1
Photo of Effie Barnette

Effie Barnette

  • 0 Posts
  • 0 Reply Likes
fruastrated
Photo of Jim16

Jim16

  • 2120 Posts
  • 1854 Reply Likes
Did you go over your limit the first week?
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3259 Posts
  • 1871 Reply Likes
Define "slow". What speeds are you seeing? Is it slow all the time or just primetime.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2740 Posts
  • 1721 Reply Likes
Welcome to the holiday season....
Photo of Brad

Brad, Viasat Employee

  • 3047 Posts
  • 1069 Reply Likes
Mid-late December is always a rough time. Holidays bring in college students, family visits, online shopping so the network is at its busiest. It usually stabilizes after the holiday. 

In the meantime, during non-peak hours (aka morning, EARLY afternoon, or late night) if you are seeing slow speeds call us at 855-463-9333 as you experience it and we'll see if there's something that can be done on our end to help you out.
Photo of WoodyStrokerCat .

WoodyStrokerCat .

  • 60 Posts
  • 17 Reply Likes
Probably has something to do with throttling.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3259 Posts
  • 1871 Reply Likes
Nope. Brad is right. It's that unmagical time of year when satellite internet slows down due tongue holiday season. Just wait until next week.
Photo of WoodyStrokerCat .

WoodyStrokerCat .

  • 60 Posts
  • 17 Reply Likes
How can you explain it being slow for 3 weeks? I've had Exede/Viasat for 3 years and it's never been this slow. Something isn't right on their end not ours.
Photo of Old Labs

Old Labs

  • 3702 Posts
  • 3722 Reply Likes
Historically in my service area, the holiday slowdown starts just before Thanksgiving with the arrival of sales. Couple that with all of the new demand placed on bandwidth with the introduction of the "unlimited" plans it's the straw that's broken the camel's back... it's been pretty sluggish for me since and overall capacity is tapped out. As noted wait until next week... you ain't seen nothing yet on some beams. Even without the holdays, those on unlimited plans are finding new ways to tap into available bandwidth during non-peak hours it seems. 

Not exactly the best time of year to be experimenting with "unlimited" plans, IMHO.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3259 Posts
  • 1871 Reply Likes
Indeed it isnt. But I believe they are using these unlimired plans to help finalize the plans and pricing structures with Viasat-2.
Photo of Bradley

Bradley

  • 1083 Posts
  • 352 Reply Likes
I like testing free Beta’s. Testing one for $150 a month is a salty cracker without a Coke.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3259 Posts
  • 1871 Reply Likes
I am not real crazy about the unlimited plans offered everywhere either. I mean they offered it in locations that never got a chance at Freedom, but suddenly they can with downgraded video offer 150+ GB's? Data is data. The downgraded video allows slower speed, but all that data still has to come through the same pipe that was already backed up on some congested beams.