Why doesn't my email sync between pc and Ipad...have to delete on each device separately?

  • 2
  • Question
  • Updated 3 years ago
since downloading windows 10 and changing to excede
Photo of Barbara

Barbara

  • 5 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of JEP

JEP

  • 987 Posts
  • 718 Reply Likes
POP or IMAP setup? 
Photo of Barbara

Barbara

  • 5 Posts
  • 0 Reply Likes
pop
Photo of Brad

Brad, Viasat Employee

  • 3048 Posts
  • 1069 Reply Likes
I believe the default still tries to pull from Google. You just have to manually change the incoming/outgoing server and ports. go.wildblue.net has instructions on what to change these to. 
Photo of Barbara

Barbara

  • 5 Posts
  • 0 Reply Likes
I've done that on both the I-Pad and PC and the problem is that when I delete on one machine it doesn't update on the other.  Isn't that something which should come from the wildblue server?
Photo of Brad

Brad, Viasat Employee

  • 3048 Posts
  • 1069 Reply Likes
So to be clear, both devices can send/receive email fine, it's just not showing the deleted emails on device B if deleted on device A and vice-versa?
Photo of Barbara

Barbara

  • 5 Posts
  • 0 Reply Likes
that is correct
Photo of Brad

Brad, Viasat Employee

  • 3048 Posts
  • 1069 Reply Likes
Hmm yeah it sounds like a setting conflict. Do you know if you selected IMAP or POP on your Ipad? 
Photo of Barbara

Barbara

  • 5 Posts
  • 0 Reply Likes
it's set up as pop and doesn't give me a choice when I put in mail.wildblue.net.....it happens automatically.  I tried deleting the account and re-entering it and now all my old emails are gone..only new ones come in.
Photo of Brad

Brad, Viasat Employee

  • 3048 Posts
  • 1069 Reply Likes
I feel like some devices have an option where it's labled along the lines of "delete mail off server" or something similar. If you were to delete an email on your computer does it disappear on the iPad?
Photo of Dewanna Durbin

Dewanna Durbin

  • 7 Posts
  • 0 Reply Likes
Mine does not. I'm having the same problem with emails between pc and iphone/ipad. Have to delete separately from all three platforms. Going on a month and a half now and getting to be a hassle. 
Photo of Dewanna Durbin

Dewanna Durbin

  • 7 Posts
  • 0 Reply Likes
Mine does not. I'm having the same problem with emails between pc and iphone/ipad. Have to delete separately from all three platforms. Going on a month and a half now and getting to be a hassle.