Why doesn’t my iPad display location information when it is connected to WiFi through Exede/ViaSat?

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While connected to the WiFi through Exede/ViaSat none of my apps will display location information using any device that does to have an internal GPS. The iPad I’m using works fine with any other wireless system. When I signed up with ViaSat I understood that this service was available but would take a few days. I’m still waiting after two weeks.
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Alan Black

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Posted 10 months ago

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VeteranSatUser, Champion

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What service are you referring to?
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Alan Black

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Not sure what you are asking, I’m connected via WiFi to the Exede/ViaSat service on a Silver plan. I’m relatively new to the system and expected location information to be available for all nonGPS devices. None of the iPads will display locations in mapping apps.
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GabeU, Champion

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When I signed up with ViaSat I understood that this service was available but would take a few days. I’m still waiting after two weeks.
I believe this is what VetSat is referring to.  What "service" is it that you've been waiting on for two weeks? 

You have ViaSat, so it's a little confusing as to the service you're referring to.  

Or are you referring to a static IP that would show your own location when using apps, or on things like Google?  
(Edited)
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GabeU, Champion

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Alan, if this is what you're referring to, ViaSat uses dynamic IP addresses, which means it won't show your own home location.  What it will show is the location of your Gateway.  To have it show your location you would need a static IP address.  I don't have ViaSat, personally, so I don't know if they offer static IPs.  Hopefully someone may be able to offer some advice on a possible solution.  
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VeteranSatUser, Champion

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I believe static ip's are only available for business accounts.

But yes, if I do location based on wifi only, I get Dallas a lot. I am 20 hours from dallas.
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GabeU, Champion

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With HughesNet it actually goes all over the place. It's different every time the modem is power cycled, and because I unplug my modem every night and plug it back in the following day, my location is always different.  Sometimes it actually gets close, but most of the time it's way off.  
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Bev, Champion

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Yes, the business plan offers a PERSITENT IP Address, meaning so long as you do not power down the modem or, release and renew the IP then, you keep the same one. Residential uses a dynamic IP address and, it MAY change whether you power down or renew the IP or not.

Personally mine never shows my home or gateway as my location. Most often it's shown as Meridian, MS, which is about 7 hours away. I have occasionally seen everywhere form Ohio to Kansas as my location but never my gateway or anywhere close to my home. That's the nature of satellite internet.
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GabeU, Champion

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My mistake.  I thought I had read that it showed the gateway location. 
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wm4bama, Champion

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If I remember right the location shown is where your accelenet servers are located.  Gateways are the location where their Antenna farm is located...the input/output from the antenna signal is then sent to the..Accelenet servers are where you actually get connected to the real Internet backbone and results in that location being identified as your location..  ViaSat has switching capability to route the antenna signal to several different Accelenet servers which allows them to switch real time in case one site is down or to switch to one that is less congested.

Many "location" data will show Denver as the customer's location since Denver is ViaSat's corporate home...but will never show your actual location..which is not bad since it adds another layer to your internet security...hackers can not access or break into your home computers..

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Alan Black

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Thank you all for the information, I understand now what the limitations are and will work around it.