why does the blue congestion light come on now instead of Green OK?

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  • Problem
  • Updated 2 years ago
  • Acknowledged

TODAY 6/16/16

Download 4.12 Mbps                 Upload  2.04 Mbps

 

The very best ever...  I have been trying to get my Connection in the Green

(Has been in red since installation) and the Heavy Traffic Congestion light is always on, I’m out in the middle of the desert with my Sat. so not sure why that's on

always ??  Any Ideas??


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Margaret Ann Robertson-Luetticke

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Posted 2 years ago

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Bev, Champion

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Congestion has nothing to do with your home, it's how many subscribers are using the same beam you use. That is set up at install and, each area has a designated beam, it cannot be changed. Just means lots of people that have Exede and live within a 100 mile radius or so of you are using the internet when you see congestion in the red.
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Margaret Ann Robertson-Luetticke

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Much appreciation...  Love Learning..  Im out in a very small community next to the CO River..  Im the only one with exceed here, however the bar and café uses a different Sat. CO.  Do we share the same beam even tho different Co's ?  I really want to understand how this works...  Thank You for helping me..  My computer is the only subscriber ?
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Steve Frederick, Champion

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The earlier versions of eSVT did have congestion indicators, but they were removed several months ago because they were not accurate, and caused too much confusion to the users and the customer service agents.

Cable resistance should be between zero and 5 ohms, depending on the coax cable length. Te lower the better, mine is about 0.5 ohms with a cable length of about 30 feet.
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zanne

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Ah. My cable had to be longer than 30ft. Now it is saying the cable is fine but my signal is crap. I've been getting less than 5 for signal to noise ratio for the past few days. Even when there are clouds or light rain it's usually 6 or 7-- it does drop to 0 when the storms are excessively bad. I'm going to have to go out and take a look at my dish in the morning to see if something is obstructing it.
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Steve Frederick, Champion

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Cable lengths can be up to 150 and still meet ViaSat's standards. Naturally, the longer the run, the higher the resistance. However, if your resistance varies with changes in the weather, or moisture, you probably have a problem with either the cable or the connectors.

My signal level was running between 5 and 6 during clear weather since my installation was done in April 2012 and when I started the beta testing of the eSVT tool, it was showing that my dish needed alignment. ViaSat engineer Neil contacted  me suggesting that I have a tech come out and check it out, so earlier this year I signed up for the Customer Care service and had a tech come out. He checked my system, but at the time he showed up it was raining very hard. He hooked up his computer, and my RxSNR was less than 1. He said the dish needed to be repointed, but doubted he could get me a 9 in this rain. After he repointed the dish, he was getting an 8.1 to 8.4 RxSNR, and told me it should be in the 9s once the sky cleared. Since his visit, I normally am seeing 9.3 to 9.6 RxSNR readings on the clearer days, even with some clouds. Apparently the initial installer did not do a good job with aligning the dish. However, I didn't know that my RxSNR reading was a problem, since I was getting speeds of up to 21 Mbps in the earlier years of Exede. It has slowed a bit, but during the day I still see speeds of around 14 to 17, with the evening speeds dropping down in the 10 to 12 range.
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In_Correct

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There Are Four Lights. All 4 are blue. Is this a problem?
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Danielle Brennan

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You may need to reboot your modem. If you are receiving a good internet connection, I would not worry about it, but if you have no connection, this could indicate that the modem has faulted. If rebooting the modem does not get your connection back, you need to send an email to exedelistens@viasat.com. Include your account number and a phone  number in that email, along with a description of the problem.
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Diana, Viasat Employee

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Hi in_Correct,  Yes, when all the blue light are on, the modem is functioning correctly.  If you would like additional information, please send an email with your account and contact information