Why does phone tech INSIST mail settings need to be changed from POP to IMAP as a consequence of WB's change to CITRIX ?

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  • Updated 2 years ago
Two plus hrs w/ "remote tech" and settings NOT changed. Demand answer why setting change reqd but in reality NOT required.
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Richard

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  • extremely frustrated

Posted 2 years ago

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wm4bama, Champion

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I've seen nothing about WB's email provider changing it's mail server to Citrix-only...I suspect your I-Phone may run Citrix as its email client and that's why your phone tech wants you to switch format protocols..I still use POP/SMTP protocol with my email client..
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Richard

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iPhone irrelevant... issue w/ MacBook and 2 iPads.
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wm4bama, Champion

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In that case I guess the logical question is "Why are you seeking advice from a phone-tech"??  Because of the IPads??

There are other customers here that use MacBooks and I-pads...you need to know what email client is running on those devices..
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Richard

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My bad, a "phone tech" is the person who answers the phone at WB (a phone rep ?) ... after clicking thru the menu to reach a "person" who often sadly knows incorrect  / inapplicable / irrelevant info to "Luddites." ;-)
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Richard

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phonetech at WB IS "only" way to find out why I CANNOT dnld mail via MacBook Pro "Mail Client" (the built in mail program that avoids using teh "antiquated and SLOW & UNRESPONSIVE WB "webmail" page(s).
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wm4bama, Champion

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Well, good luck...I assume you're connecting your IMac Pro via your router connected to the WB modem?

"While Mail.app provides a free, full-featured email client on every Mac that is sold and has pioneered some innovative features over the years (like VIP and Handoff), it’s definitely not for everyone. It can be buggy and lacks some more advanced features that are present (and have been present for years) in other third-party email clients."

http://thesweetsetup.com/apps/favorite-email-client-os-x/

"Learn how to use Mail on your iOS device or Mac."

https://support.apple.com/mail
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Richard

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Turns out WB has ended up "deleting" more than 6 hrs from my life ! And an individual remote view technician's "quality" varies quite widely. Fer... not so good, Dem... couldn't be better. Issue(s) resolved... for now.