Why does my internet keep going out every time it rains, but never did before even during a major snow and ice storm?

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Tami Burdick-Darrin

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  • frustrated

Posted 2 months ago

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Spinninghorse, Champion

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I am in central VA (Beam 329) and the past few days the connection has been dropping constantly, which is new. Prior to the past couple of days, if it dropped, a major downpour would be arriving within 5 to 10 minutes. The past couple of days, it just keeps dropping, no rain over my area. Last night it dropped around 6p and stayed down past midnight. It is running this morning.
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Old Labs

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What do your modem's statistics look like at the following URL?

http://192.168.100.1/?page=modemStatus

Specifically, Rx SNR... a low SNR value will result in quicker signal loss during rain fade. I had the issue several months ago even with lighter rains and it was corrected by having an installer come out and re-peak and point the dish. Now it typically only goes out during major downpours (like those we've been having on the east coast) or when heavy storms pass to the southwest. 
 
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Spinninghorse, Champion

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(Edited)
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Spinninghorse, Champion

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Rx SNR looks pretty low to me.
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Matt B, Viasat Employee

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Agreed.  Get a tech out!
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Andy Schack

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Cable resistance is too high as well. Yours is 4.0, should be under 3.0...preferably under 2.5. 

A .8 signal will quickly burn out a tria. 

Andy
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Andy Schack

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Old Labs nailed it.....again. 

OP, I live in FL so I can't give much insight to snow and signal fade. I can however tell you that rain storms that have lightning will affect the signal MUCH more than one that doesn't. I've always attributed this to the fact that thunderstorm clouds tend to go very high in the atmosphere and therefore are much more dense. 

I'm NOT a meteorologist BUT I do however stay at a Holiday Inn Express once in a while and that seems to have a residual effect. 

Andy
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Bev, Champion

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That and the ions in those thunder clouds, cumulonimbus by the way. The moisture, density and, electrical activity in them all combine to make a "little" thunder head a major obstacle for any radio signal. Add the actual rain that's usually falling when they are around and satellite service is out until the storm passes.

Thankfully those storms are usually short live.

However, rain fade happening more frequently or, with lighter storms than in the past for you may indicate an alignment, cable or, other problem that a service call could address.

I'm not a meteorologist either, though I did minor in meteorology back in the mid 80's. Might still be current on how weather works LOL.
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Diana, Viasat Employee

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Thank You forum member for your answers and insight!
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Ellen

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ViaSat tech told me a component outside is not entirely waterproof and will hinder reception during and after rain until it has dried. Well known problem according to him. Solution: house call and replace the part.
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johnny c

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Heavy rain/snow between your dish and the sat or gateway could block the signal.  I have noticed that it takes a lot to lose my signal, it is pouring now and my signal is still good.
How is your dish alignment, seems your SNR is way low, but my CR is about 4, i have 150 feet of cable to my dish, which is mounted on a pole, probably doesn't help much, but my service (knock wood) is good.
(Edited)
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GabeU, Champion

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The further north one is the more susceptible to rain fade the signal is, as well.  It's due the signal having to travel through more atmosphere because of the lower angle to the satellite.  

That's just for information.  
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Spinninghorse, Champion

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Just following up on my low Rx SNR. The tech came out this morning and said I was down to .1. The dish had definitely moved and a bolt was popped out that made it wobbly. That has all been fixed. He said the LOS is still good (even with a tree near the LOS range) and Rx SNR is now 7.0 to 8.0 range. Comment about Viasat 2 - if you are in an area that is covered by the small beam, you will get good speeds. If your area is covered on the large beam, basically, no. I have been hearing about the 'new bird' and how phenomenal it would be for everyone since 2013. Doesn't look like that is going to happen. Maybe it would be worth looking at Hughesnet.
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Ellen

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And how do you know which beam you're on?

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VeteranSatUser, Champion

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Yea. And unfortunately the small high density beam areas are few and far between. Since there is no public map to view, it makes it harder to determine.

As a general rule of thumb, if you go to Viasat.com to see what plans are available at your address, if you see a 50 and 100Mbps plan options, you are in the high density small beam area. If not, you are not in one. Now there is some weird psuedo high density beam that can do 30Mbps (in my location), but I dont know what that is about.

Maybe it is like a liger. Bred for its skills in magic.
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Spinninghorse, Champion

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And was this not known before all the hype and propaganda was put out there by Viasat on how great the performance and new plans would be once the bird was live? I don't recall anyone saying some of you will be really lucky but it will remain mediocre for the majority. Since I joined in 2013, I have supported this company and not complained. And now they want us to buy the same bill of good for Viasat 3? Do you (the customers) believe them? What will change? In 5 years, absolutely no speed change above 12Mbps. I have the Freedom plan and I am really grateful for that, but in this day and age where more and more entertainment is only available via streaming, Viasat, in reality, can't support it. The company out right lied to get and to keep customers. 12Mbps isn't cheap, either.
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Steve Frederick, Champion

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The expected performance if VS2 would have given most the opportunity to get better plans, and speeds. The fact that the VS2 had serious antenna deployment issues has created the reduction of plans and coverage areas.
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Spinninghorse, Champion

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Has Viasat put out any official notice to its consumers about an issue on Viasat 2 that is preventing them for delivering on the hype? I haven't see anything that addresses it. Just rumors.
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VeteranSatUser, Champion

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They have made public statements that talked about the antenna deployment issues (and then downplayed its impact in other statements).

Steve is right though. It isn't a rumor. What the Viasat-2 plan WAS and what ultimately has been delivered are not one in the same.

I too am disappointed. My expectation was a MINIMUM of 25Mbps for all (Viasat's Twitter feed said as much) and don't charge a customer more for less. But this hasn't happened.
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Rique

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Replying to the OP...

We've experienced the same recently. Rain had never been an issue - and yet for the past few weeks, it seems every rainstorm - or even cloud cover - has resulted in hampered performance - increased latency, severely reduced speed (and in several cases, a complete outage).

It's disappointing to say the least.

We also cannot check for other plans, the "change plan" still refers us to a phone call. Yet, we continue to get promotional emails touting the wonders of VS-2. I bit once (months ago) and was told that there were no VS-2 plans available in my area. However, given that we have Freedom, its doubtful we could be enticed to switch birds anyhow.

I am so thankful that I have a shared workplace in town for a very reasonable price and that I have PlayOn Cloud for entertainment purposes! We can keep our usage down and still fetch the streaming we'd like to fetch.