Why does my internet get so slow when I am just approaching the data cap?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Photo of Robert Nelson

Robert Nelson

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of Bev

Bev, Champion

  • 3063 Posts
  • 1283 Reply Likes
Possibilities include congestion on your beam at the time, multiple devices on your network using data at the same time, multitasking on the device you are using (such as downloading or streaming and browsing or, having multiple pages open in your browser.)


Hardware specification, software settings, , even a loose or faulty cable can cause slower speeds.
(Edited)
Photo of Robert Nelson

Robert Nelson

  • 2 Posts
  • 0 Reply Likes
Yet it only happens when my data usage hits 90%.  When it resets the speeds go back to being great again.  I thought one time any of those things, but it is getting pretty consistent.
Photo of Diana

Diana, Viasat Employee

  • 2215 Posts
  • 417 Reply Likes
Robert,  Please send us your account and contact information and we review your account.  Please send to exedelistens@viasat.com. We're here to help.