why does my exceed data usage on the MyExede Customer Portal show me that I have 0% used of 0 GB allowance?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
This happens at least 90% of the time. I have the Satellite Restriction Tracker and it has been stuck on the date 5-11-16 since about 5-11-16. I have deleted and reinstalled that app.
Photo of TomD44

TomD44

  • 7 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2191 Posts
  • 409 Reply Likes
Hi TomD44,  I would love to look at your account and figure out why the meter is not changing. Please send your account and contact information to exedelistens@viasat.com.
Photo of Bev

Bev, Champion

  • 3061 Posts
  • 1280 Reply Likes
If you mean SRT is stuck on 0% of 0GB, that is a third party tool and may or may not still work. I've never had a need for it since I use Glasswire, if I need ore details than Exede provides.
Photo of wm4bama

wm4bama, Champion

  • 352 Posts
  • 232 Reply Likes
The SRT no longer works on XP or Vista systems...since early may...you can still track you accurate usage here:

https://mysso.exede.net/federation/UI/Login
Photo of TomD44

TomD44

  • 7 Posts
  • 0 Reply Likes
My fault - I'm using Mac OS 10.11. The link you gave me stills shows zero usage.

Thank you though.
Photo of Nancy Pate

Nancy Pate

  • 1 Post
  • 0 Reply Likes
why does my usage saying 0.5 gm when it is suppose to read 0 my payment is due today so it should read 0