Why does my connectivity drop randomly many times throughout the day?

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  • Updated 2 years ago
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Connectivity dropping randomly throughout the day, every day, more often since I switched over to the wireless router. This is handicapping my work and risking my job
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Brenda Wolfe

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  • very frustrated!

Posted 2 years ago

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Starring Matter

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Interference from other wireless/radio frequency devices in your home or area.  Change the channel in your router (the manual will show you how). Experiment with the channels until you find the one that works best for you.  If you have a relatively small home, try the 5 GHz band instead of the default 2.4 GHz band, it's less prone to interference, but, works well only over very short distances (and doesn't handle walls/floors or other obstructions very well).
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david, Champion

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My microwave killed my wireless until I set the router to channel 1.
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Brenda Wolfe

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I was never sent a manual for the router, only an installation booklet. Please provide doc file or url where to find it
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Brenda Wolfe

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Please advise where to find the manual. I was not sent one with the router, but only an installation booklet

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Exede Lindsey

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Hello Brenda, 

Your modem should not be dropping service so often that it interrupts your daily online surfing. As our forum members have stated, please verify your router is not part of the problem causing your intermittent connectivity, if issue remains please send us your account and contact info to exedelistens@viasat.com.      
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Brenda Wolfe

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Please advise where to get router manual. I was never sent one.
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Bev, Champion

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Brenda, you can usually get those online at the manufacture's website. Search for the make and model of your router. That should get you to the manual and support pages for the router.

Also watch the modem lights, if it is still connected, it's definitely a router issue. You might have to change channels on a cordless phone or, the router itself. The website for the router will tell you what steps to take in troubleshooting connectivity and/or have a live chat or number you can call.
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Brenda Wolfe

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Thanks, I do appreciate that. However, I believe that Exede should be responsible for supplying a manual for their branded modem, vs. my having to go search for it.

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Danielle Brennan

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Exede WiFi Modem :  http://www.exede.com/documents/brochures/ex-wifi-modem-user-guide.pdf?_ga=1.216405279.841819045.1462...

Exede SB2 Modem, no WiFi:  http://wildbluetools.com/content/FS/20/23/002_SB2UserGuide.pdf

Separate routers are not supplied by Exede and those manuals will need to be searhed for on line, as Bev stated
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Bev, Champion

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Brends, a router and a modem are two different things. You would contact Exede for modem issues and, the manufacturer of the router (commonly LinkSys or NetGear) about router issues.

The only exception is if you have the new Exede WiFi modem, then contact Exede.
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Diana, Viasat Employee

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HI Brenda, We do have manuals for our modems. Which modem do you have? As Lindsey advised, please send your account and contact information to exedelistens@viasat.com and we will be happy to help with all of your questions and concerns.
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Lake Country Satellite, Champion

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What is the brand of your wireless router. This is the device connected to your Exede modem, or did you upgrade to the new WiFi modem which has a round lit circle on the side?
If you are using a Cisco Linksys router that is your problem. I have seen these fail on our service over and over. For whatever reason they keep dropping our connection. We use a DLINK N300 Cloud Router for our customers and it works flawlessly. Hope this helps. Let us know what you have.