why does it keep coming up 100% data used when it has already reset & have used 5%

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  • Question
  • Updated 1 year ago
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my data reset and has 95% left, but every time I turn onto enternet big sign comes up data used up
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Larry Reed

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  • frustrated

Posted 1 year ago

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wm4bama, Champion

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What sign?  Are you logging into your Exede account or running some software that checks your usage?  Please describe what you mean or the sequence you go through after booting your computer until the "Sign" pops up.
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Diana, Viasat Employee

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Hi Larry,  Please explain what error message you are getting and from what web address. If you have data, you should not be getting any messages regarding data used us.  That may be mal mare. Please send your account and contact information to exedelistens@viasat.com.
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Steve Frederick, Champion

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That sounds like a spammer has attacked your computer, or as Diana stated, you may have malware. This is not something that is sent by Exede. If you would post a screenshot of this "sign" on the forum, it would help others understand what you are talking about.
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Larry Reed

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it hasn't come up today
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Diana, Viasat Employee

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Hi Larry, thanks for letting me know.  If you get the message again, please send it to   exedelistens@viasat.com and include your account information.  Thanks