Why do I get this weird Outbound Calls Restricted message?

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  • Updated 2 years ago
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For a while now I've been unable to make outbound calls when attempting to use Wi-Fi Calling on my cell phone from my home. I have two homes and I have a good signal on my cell phone in Puerto Rico, but when I'm on the mainland I have literally no mobile network signal in different parts of my house, and when I attempt to make an outbound call using the Wi-Fi calling feature from my Samsung note I get the message below on my screen, and ultimately end up using the land line which I have to keep because of this issue.

I have tried rebooting the phone and the modem, and the phone is showing both the Wi-Fi and Wi-Fi Calling is on and connected. I do have the work around so this is just puzzling and sometimes annoying and inconvenient since I can't just call from my contacts on my cell.

Photo of privatejordy


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Posted 2 years ago

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Photo of Oliver


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You might needs to call your cell provider to update your E-911 address. 
Photo of Phlatulence Phil

Phlatulence Phil

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Are you using the entire 10 digit phone number?

You can update your 911 address on your phone yourself (at least on iOS) but unlikely that is the cause