Why did my time for data change before midnight of the new service month?

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  • Question
  • Updated 2 years ago
  • Answered
My new billing service starts on the 12th of the month. I decided to go in and check for any updates that I had since I had time left over before midnight. After I updated things I went to my dashboard and my time had already changed back to 0 and it was not midnight.
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Nancy P

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  • disgruntled

Posted 2 years ago

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Matt F, Viasat Official Rep

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Hi Nancy, 

We can't look at your personal account on this forum, but I'm guessing it was the "spring forward" to daylight saving time on March 12. Sorry for any inconvenience!

Please feel free to contact us at exedelistens@viasat.com if you'd like someone to take a look at your account to confirm my guess.

Thanks,
Exede Matt
(Edited)
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Nancy P

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Thank you!