Why did my bill randomly go up $45?

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  • Updated 1 year ago
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My bill has consistently been $89 since I signed up for Exede. I have not had services long enough for anything about my contract or equipment charges to change. WHY did my bill randomly go up $45 to $134 with absolutely no notice, and why do Exede customer service agents ignore my messages about this problem? Ironically enough, my bill went up $45 almost immediately after I added my bank account number and routing number to my account after making "one time payments" for four months. I now want to remove my bank account information because I don't trust you as a company to not charge me randomly at your own whims. I am planning to contact the Better Business Bureau, and possibly an attorney if I am unable to remove my bank account information from your website. 
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Meghan Fagg

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  • ANGRY

Posted 1 year ago

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Diana, Viasat Employee

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Hi Meghan,  Let's see if we can figure this out together.   Did you have an outstanding balance on your account?  Did you change plans?  Please send your account and contact information to exedelistens@viasat.com and I'll be able to answer your question.

You can access your bill by going to MyExede.net. If you haven't set up an account yet, I have included  articles to help you do so. http://help.exede.net/articles/General/Top-tips-for-new-Exede-customers.

If you would like to remove your account information, please call 855.463.9333 for assistance.
(Edited)
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Tim Spake

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You can bet they are going to say "usage went up"
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Steve Frederick, Champion

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Tim, you are only charged for usage that you purchase. Exede does not charge for data overage.

Diana will look into this and get back to Meghan, Diana has access to the billing records.
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James

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Microsoft can not be blamed for everything, especially when the Ethernet cable is unplugged from the back of the modem for days at a time and still is a lot of useage and sometimes every bit of it. some people do not even use windows and also have the same problem, it has been going on to many years for it to strictly be a customer issue EVERY time. it would not matter if I had windows 98 somehow it would be windows 10 updates causeing it or someone hacked a router that I do not even have.
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Dan White

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It seems to me that when you first reconnect the Ethernet cable the data usage shown is incorrect until the modem refreshes which can take awhile.
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xode0000, Champion

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Microsoft can not be blamed for everything, especially when the Ethernet cable is unplugged from the back of the modem for days at a time and still is a lot of useage and sometimes every bit of it. some people do not even use windows and also have the same problem, it has been going on to many years for it to strictly be a customer issue EVERY time. it would not matter if I had windows 98 somehow it would be windows 10 updates causeing it or someone hacked a router that I do not even have.
Except that almost all windows is windows 7 or later, and a good fraction is windows 10.  Windows 98 is non existent.  Certainly, there are data burners other than Microsoft, such as websites with their streaming garbage, that I have also warned against.  However, Microsoft, by far, is the most insidious and pushy data burner, and is the hardest to control.
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James

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lmao at nonexistent, I do have one with 3.1 and another with 98 that do in fact still work fine offline. the one with 3.1 has organ trail on it :P. yes you are correct windows 10 can and does burn through data every chance it gets, but as I was saying it can not be blamed EVERYtime(looked at yes) but easiest way to rule out any customer useage is to unplug the Ethernet cable as long as possible (left mine off for a week just to see,with modem still powered on) and yes somehow on the 2nd day data was used.
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xode0000, Champion

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I wonder where else you might have a data leak?  I you have the wifi modem, data can still be used even if the ethernet cable is unplugged.  I do not have the wifi modem and I have never had the problem you state you are having.  In my case, the data that Exede says that I used has always agreed with what the network status window has said as far as data that was used.
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Diana, Viasat Employee

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Megan, you bill did not just go up.  You were charged your monthly bill and a previous balance. There were no credits on this bill. We do not add additional charges because a new payment method is added to the account but will bill for the entire amount due, if there is a valid payment method on the account.
 
There was no additional charges on the bill for data or anything else. 

 
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Tim Spake

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So a Bill that was consistently $89 and goes up $45 has no additional charges? Sounds like $45 to me in addition. It sure isn't subtraction.
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Deku, Champion

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^man above me is right :3
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Jim16, Champion

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Hi Tirzy!  How is your flute playing coming along?
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Deku, Champion

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oh its going aok :3 and how did ya know i had a flute @>@ also are ya sub to me onto youtube??? and also i havent had enough time to play it yet :/
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Jim16, Champion

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Yes, saw you on youtube!
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Deku, Champion

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@>@ COOL BEANS!!! :D